Kim Chester Ratonel

Kim Chester Ratonel About Me Expert in customer service and admin tasks with years of Contact Phone - Address 177 Road 1 Bagong Pag Asa Quezon City Email - Skills Customer Service Human Resources Payroll Content Writing Technical Support Admin Assistant Deck Builder Magic Cards NFT Whitelisting Crypto Advocate Email Management Scheduler I Know WordPress, Mailchimp, Microsoft Office, Google Suite, PDF, Avaya, Bria, Egain, Support Center, Adobe Sign and Fill, Team Viewer, Zoom, Discord, Slack, MS Teams, Loom, Canva, Basecamp, LinkedIn Listing, experience working with hardware, software, telecommunication and human resources. I help developers maintain customer relationship and business growth through exemplary communication and technical attributes needed in business deliverables. Educational BS in Information Technology 2004 - 2008 STI COLLEGE Experiences Magic The Gathering TJ Soft/ Deck Studios TECHNICAL SUPPORT AND ADMIN 2018 - present HANDLES TECHNICAL CONCERNS & FEATURE REQUESTS VIA EMAIL TROUBLESHOOT TECHNICAL ISSUES BETA TESTING OF IOS, ANDROID AND WINDOWS APPS WRITE AND UPLOAD CONTENTS FOR WEBSITE AND WEEKLY EMAIL MANAGEMENT EIR GROUP AUSTRALIA HUMAN RESOURCES/ ADMIN ASSISTANT 2018 - present UPDATES WORKER, SITE AND PROSPECT RECORDS MANAGES HIRING AND SCHEDULING OF WORKERS CREATES DAILY END-OF-DAY AND NEXT-DAY REPORT COLLATES AND UPLOADES WORKER REQUIREMENTS AND CERTIFICATES VALIDATES AND APPROVED WORKER TIMESHEET COMCAST TECHNICAL SUPPORT/ SUBJECT MATTER EXPERT 2015 - 2019 ANALYZES AND VALIDATES BILL DISPUTES. ADJUSTMENTS ARE MADE ACCORDING TO POLICY AND AGREEMENT ASSISTS IN ORDER ENTRY AND ACCOUNT MANAGEMENT SUPPORTS TRAINING TEAMS ON THEIR FIRST WEEKS IN PRODUCTION. PROVIDES CONSTRUCTIVE FEEDBACK FOR CONTINUOUS DEVELOPMENT PROVIDES TROUBLE SHOOTING STEPS FOR INTERNET CONNECTION CONCERNS AND CABLE TV TECHNICAL ISSUES SCHEDULES TECHNICIAN VISITS AND TRUCK ROLL FOR PHYSICAL ISSUES SUCH AS LINE PROBLEMS AND WIRING. Kim Chester Ratonel Certificate A+ Certified Dell Support SME Comcast Liaisons Office Magic Cards Dispatcher Verizon VERIZON CUSTOMER SERVICE RETENTION 2014 - 2015 ANALYZES AND VALIDATES BILL DISPUTES. ADJUSTMENTS ARE MADE ACCORDING TO POLICY AND AGREEMENT ASSISTS IN ORDER ENTRY AND ACCOUNT MANAGEMENT SUPPORTS TRAINING TEAMS ON THEIR FIRST WEEKS IN PRODUCTION. PROVIDES CONSTRUCTIVE FEEDBACK FOR CONTINUOUS DEVELOPMENT PROVIDES TROUBLE SHOOTING STEPS FOR INTERNET CONNECTION CONCERNS AND CABLE TV TECHNICAL ISSUES SCHEDULES TECHNICIAN VISITS AND TRUCK ROLL FOR PHYSICAL ISSUES SUCH AS LINE PROBLEMS AND WIRING. DELL CUSTOMER SERVICE- DISCUSS PRODUCTS AND HELP DEFINE WHICH WILL WORK BEST ACCORDING TO PROSPECT'S NEED PROVIDES BEST PRODUCTS AND HELPING THEM WITH THEIR BUDGET ON GETTING THE COMPLETE DELL COMPUTER EXPERIENCE POINT OF SALES SPECS SPECIALIST APPLE ITUNES AND STORE CUSTOMER SERVICE/ ACCOUNT MANAGER- ASSISTED IN ACCOUNT MANAGEMENT AND RESOLVED DISPUTES IN PURCHASES