Kim Aubrey Gopez

KIM AUBREY GOPEZ DevOps Engineer | Consultant Phone: - Email:-Address: Santa Rita, Pampanga, PH Date of Birth: March 30, 1996 Objective Education Experience BACHELOR OF SCIENCE INELECTRONICS ENGINEERING June 2012 - November 2017 February 2018 – January 2021 Key Skills ▫Google Documents ▫Teams, Zoom, Skype, etc. ▫SQL ▫Oracle – Peoplesoft ▫Microsoft Office ▫Control M monitoring ▫Microsoft Azure I am currently working as a full-time DevOps Engineer in Lingaro Group. My tasks here include acknowledging, creating and investigating tickets, resolving the client’s issue and monitoring data processes. It is also my job to make sure that the processes will complete successfully and if not, we have workarounds for the failed processes to fully provide our services to the clients. Software Engineer • Application Support Analyst • Accenture Inc. • Exposed to Software Development Cycles wherein: ▫Composing, developing and testing assigned in-scope modifications or enhancements of application modules, interfaces based on technical and functional requirements indicated by clients. ▫Analyze and estimate technical and functional requirements of modifications / enhancements. ▫Conducted review on testing documents and migration deployment instructions for modifications/enhancements. • Created and reviewed Unit Test Plans and Component Test Executions for enhancements implemented in Production. • Sustained client, on-shore and off-shore team support daily. • Addresses multiple issues/requests at once that involves constructing SQL query to be migrated on Production. • Batch Monitoring Support - monitors batch processes and ensures all jobs will completed as expected and successfully; resolves incidents accordingly once issue has been encountered. January 2021 – January 2022 Product Support Analyst • Associate • Infor PSSC. • We assign incidents based on our region. I am assigned and was the only one taking all APAC incidents while most of my colleagues were on EMEA region. • Once we take ownership of the incident, we analyze them and gather further information then proceed to searching resolution to be provided to the client. • Use KBs (Knowledge Base) articles where it consists of the resolution or workaround that would resolve the issue. These KBs are being used when an incident has been encountered before. • Create KBs that are not existing yet or when a new issue has been encountered by the client. • Coordinates with other teams like CloudOps and Dev Team when investigating an issue, with gather information from them that would help us communicate and provide thorough information to the client regarding their issue. January 2022 - Present DevOps Engineer • Consultant • Lingaro Group • Processing pipeline jobs on Azure that consists of the client’s data. • Monitoring these jobs and making sure they completed successfully. • Investigating and conducting relevant workarounds when the jobs failed and rerunning them to success. • Monitoring ticket requests on email and SNOW. References [Available upon request.]