Kim Ariño

KIM T. ARIÑO Address: Barangay San Pedro, Albuera, Leyte, Philippines Phone: - Email:- PROFESSIONAL SUMMARY Highly motivated and results-oriented professional with 8 years of experience in the BPO Industry. A dedicated team player who thrives in fast-paced environments and is committed to making a positive impact. Looking for a challenging role as a remote professional where I can leverage my skills and expertise to drive business success. EXPERIENCE Northern Lights Technology Development, Inc. [ November 2018 - Feb 2023 ] Customer Service Representative (E-file) ● Responded to inquiries via email and chat in a prompt and professional manner ● Walked customer through navigating the website ● Assisted customers with the completion of their tax forms Customer Service Representative (Taylor Communications) ● Entered orders into the system and ensured the accuracy of all information ● Generated inventory reports on a daily, weekly, and monthly basis ● Created purchase orders and followed up with vendors for the tracking status of the orders Concentrix [ July 2014 - October 2018 ] Workforce Coordinator (Comcast) ● Monitored agent’s activities to ensure service level and line adherence of the program was maintained ● Created productivity reports to the team leaders and operations manager ● Approved/disapproved time off requests of the agents ● Created Incident reports for agents if caught any misdoing Technical Support (Comcast) ● Helped customers in activating cable boxes and internet modems ● Resolved billing issues and disputes ● Troubleshoot the equipment of the customer by following instructions on provided resources Customer Service Representative (Amazon) ● Provided prompt and accurate responses to customer’s inquiries ● Oversaw the refunds and replacements process for orders with inaccuracies or damaged ● Provided step-by-step guidance to customers on how to navigate the website and find the information they needed EDUCATION College/Vocational level Western Leyte College of Ormoc, Inc. Bachelor of Science in Business Administration Major in Human Resource Development Management [ 2010 - 2014 ] Secondary level [ 2006 - 2010 ] Dr. Geronimo B. Zaldivar Memorial School of Fisheries High School SKILLS ● ● ● ● ● ● ● ● Email and chat communication Online research Leads sourcing Cold calling and appointment setting Social media administration Basic photo editing Data entry Transcribing