Kiko Cardona

EXPERIENCE LUXURY SALES SPECIALIST/SALES SPECIALIST INTERCONTINENTAL HOTELS GROUP | JANUARY 2020 - PRESENT Be able to sell our highly booked Luxury hotels to our members/non-members. Assist members/guests in making new reservations, and help change existing reservations. Ensure to provide guests/member's needs exceptionally FRANCISCO CARDONA GUEST RELATIONS (CASE MANAGER) INTERCONTINENTAL HOTELS GROUP | SEPT 2019 - JANUARY 2020 Assists IHG members/guests with billing inquiries and receipt/folio requests, complaints about their hotel stay, and incorrect reservations. Provide appropriate compensation for service recovery to protect the integrity of IHG brands; drive guest retention and build brand loyalty. HOTEL HELP DESK (SPECIALIST) INTERCONTINENTAL HOTELS GROUP | JAN 2018 – SEPT 2019 Provided excellent customer service through phone calls. CONTACT 15 San Pablo St. Philam Homes, Quezon City- OBJECTIVE Provided technical support and assistance with regards to the program and the system. Made sure that hotels are meeting the brand standards by accurately interpreting the data of the hotel and providing them solutions. CUSTOMER CARE REPRESENTATIVE (PHONE) INTERCONTINENTAL HOTELS GROUP | JULY 2017 – JAN 2018 Consistently provided an excellent service to guests by maintaining a specific standard to each call. Answered all the guest’s inquiries regarding their account, points, To be part of an institution that programs, and promotions. renders quality service and Handled accounts with fraudulent activities.. exemplify moral values, that would give me an opportunity CUSTOMER SERVICE REPRESENTATIVE (ORBITZ/EXPEDIA) to apply and enhance TELEPERFORMANCE AYALA |- my knowledge and personal development. Book Hotel, Flight, Car, and Package reservations Resolving customer’s issues on their reservations Outbound calls to Hotels, Airlines, and Car companies for inventories, and customer’s issue. SKILLS MICROS OPERA Property EDUCATION Management System BACHELOR OF SCIENCE IN INTERNATIONAL HOSPITALITY Microsoft Office Programs MANAGEMENT SPECIALIZING IN HOTEL AND RESTAURANT Adobe Creative Suites ADMINISTRATION (Adobe Premiere Pro and LYCEUM OF THE PHILIPPINES UNIVERSITY - MANILA | 2011 – 2015 Adobe After Effects) Fluent in Filipino and English CHARACTER REFERENCE DARWIN RYAN INOBAYA SUPERVISOR, TRAVELOKA IGT SOLUTIONS - 5TH FLOOR, POLAR CENTER MANDALUYONG CITY-