Kikelomo OYETUNDE
Email |LinkedIn|
PROFESSIONAL SUMMARY
I am a dedicated and versatile professional with a diverse background in travel administration,
education, and customer care. I have proven expertise in efficiently handling administrative tasks,
providing online tutoring, and delivering exceptional customer service. I am also a committed
volunteer, contributing to the empowerment of women in ICT and various community initiatives. I
have demonstrated leadership skills through successful management and execution of outreach
programs. I have managed to single handedly organize both online programs and physical programs
successfully with a good recommendation from my boss, colleagues, and beneficiaries of the events.
WORK EXPERIENCE
February, 2024 Scheduling Officer (Remote)
May, 2023
Loomi Education, Australia
Make contact with available tutors to fill unplanned vacant shifts (i.e. personal(sick)
leave) to ensure continuity of service.
Make contact with tutors and class managers to ensure effective communication about
changes in shifts times.
Escalate inability to cover classes to class managers in a timely fashion.
Assist with the review and authorization of timesheets daily in preparation for payroll
processing.
Assist with maintaining work instructions for the rostering system and processes,
provide user support and conduct training sessions as required.
Escalate timesheet anomalies with HR/ Class Managers or Education Support Officer
for confirmation/follow-up as required.
In collaboration with class managers, create and manage roster templates to ensure
clients and tutors have rosters four weeks in advance of service delivery.
Ensure rosters are fairly distributed in line with the welfare and abilities of tutor.
Travel Administrative Personnel (Remote)
Climax Tours Limited, Lagos, Nigeria
● I send out questionnaires to prospective clients so as to work on their applications
Complete 10+ visa application profiles per week using collected data from travelers to
achieve a 90% success rate.
● Request and follow up with clients on submission of required travel documents on
time and appropriately through the right communication channels; emails, messaging
apps.
● I am made to review clients travel documents and be sure all documents are in place
for application.
● Follow up with clients hotel reservation and flight reservation
March, 2023
●
●
●
Tutor
Loomi Education
Online, Australia
I am in charge of passing knowledge to kids in the diaspora
I provide extra education and support to help a student progress academically and to also
maintain the cultural beliefs of their country
I am in charge of taking online one-on-one teaching in a given subject, assessing
the kids' level of education in that subject and supporting kids through exams.
February, 2023 Customer Care Representative Interra Network
Abuja, Nigeria
(Contact Center Agent)
●
●
●
I was put in charge of inbound calls from customers to respond to their queries and
enquiries.
I was also keen on finding solutions to the problems of clients.
I was always used to making follow up calls to our clients
January, 2023
●
●
●
●
●
Abuja, Nigeria
I represent Women in ICT Foundation at conferences, events and other fora.
I schedule and forecast planning for special events that publicize the organization and its
programs to the community.
I am also the public face of the organization
I participate in organizing and coordinating of events organized by Women in
ICT Foundation and maintain constant communication with our donors and
partners
I am being put in charge of lead preparation, delivery and on-going strengthening of
volunteer training, individual and group debriefing.
October, 2021
●
●
●
●
●
●
Internship(Volunteer) Women in ICT
Administrative Assistant Nigerian Naval Engineering College Sapele
I was in charge of answering calls, taking messages and handling correspondence.
I made sure I maintained diaries and arranged appointments.
I was in charge of typing, preparing and collating reports.
I was in charge of organizing and serviced meetings (preparing agendas and taking minutes)
I was able to properly manage the database of my organization.
I displayed an excellent working relationship with the other staff.
EDUCATION
3rd February, 2020 B.A (Hons)French/ International Studies Osun State University
RELEVANT SKILLS
Osun, Nigeria
●
●
●
●
●
●
●
Communication
Teamwork
Organizational skills
Proficient in Canva
Writing skills
Problem-solving
Work Ethic
●
●
●
●
●
●
●
Conflict Management
Critical Thinking
Customer Service
Project Management
Travel Management
Time Management
Microsoft Office suite
Languages
● English
● French
PROFESSIONAL CERTIFICATIONS
● Virtual Assistant Jumpstart Course - (Certified) |2024
● Brand Management: Aligning Business, Brand and Behavior - Coursera |2023
● Business Administration - Communication and Planning - Allison |2023
● French Advanced Course -International Center for Language Resources |2023
● Writing in the Sciences - Coursera |2023
● Customer Relationship Management - Side Hustle | 2023
● Fundamental of UI/UX Design - Side Hustle | 2022
COVER LETTER FOR THE POSITION OF AN ADMINISTRATIVE ASSISTANT – TRAVEL AND LOGISTICS
As a seasoned Travel Administrative Assiatant, I bring a wealth of experience and passion for delivering
exceptional support within the travel industry. My career has been marked by proficiency in managing
complex travel logistics, ensuring seamless itineraries, and providing unparalleled customer service. I possess a
deep understanding of the travel landscape, coupled with a commitment to efficiency and client satisfaction. I
am eager to contribute my skills and expertise to a dynamic travel organization while continuing to enhance
my knowledge in the ever-evolving world of travel administration.
I have successfully managed end-to-end travel arrangements, including flight bookings, hotel
reservations, and visa applications, ensuring a smooth and stress-free travel experience for clients.
Over the time I have learnt to build and maintain strong relationships with clients, addressing
inquiries, resolving issues, and providing personalized travel solutions to meet individual preferences and
needs. I am proficient in handling the meticulous details of travel documentation, including visa application
forms, ensuring compliance with regulations and minimizing potential disruptions during travel. In the course
of working as a travel administrative assistant, more than 20 clients I have handled their applications have
been able to get their visa applications to different countries of their interest here in Nigeria, Africa, North
America, Europe, and Schengen countries. I contributed to the marketing efforts of my organization by
effectively promoting travel packages we have, resulting in increased sales and enhanced brand visibility for
the organization.
I have been able to achieve few things in the last 6 months of my experience in the travel industry and I
have implemented efficiency-driven procedures, resulting in a 15% reduction in processing time for travel
arrangements and an improvement in overall customer satisfaction. I am recognized for consistently receiving
positive feedback from clients, reflecting a commitment to delivering personalized and high-quality service. I
also played a key role in marketing initiatives that led to a notable increase in sales, showcasing my ability to
contribute to the financial success of the travel organization.
I meticulously handle travel documentation, itineraries, and client preferences, ensuring accuracy in every
aspect of travel planning. I have always prioritized client satisfaction by understanding their unique needs and
preferences, providing personalized travel solutions that exceed expectations. I demonstrate strong
communication skills in coordinating with clients, travel partners, and team members to ensure clear and
efficient travel logistics. I have always thrived in dynamic and fast-paced travel environments, adept at
handling unexpected challenges and providing swift solutions. I possess a deep appreciation for diverse
cultures, allowing me to cater to the unique requirements of clients from various backgrounds.
I am currently seeking opportunities to contribute my expertise in travel administration to a forwardthinking travel organization. My goal is to play a pivotal role in enhancing the efficiency of travel operations,
ensuring exceptional customer experiences, and driving the success of the company. I am excited to join a
team where my unique skills and passion for travel can make a meaningful impact, while also providing
opportunities for professional growth within the travel industry.
