Kieth Ivonne Albarando

KIETH IVONNE ALBARANDO Address: Viber: Email: Davao City -- SUMMARY Results-driven social media and customer service manager seeking a challenging role. Expert in handling customer interaction, CRM systems, and design tools, with strong self-management and organizational skills. Adaptable to new software, ensuring smooth transitions and high productivity. Offers flexible availability to meet business needs while maintaining work-life balance. WORK EXPERIENCE Customer Support Agent, Upwork April 2024- July 2024 Qualify patients for company services and ensure all leads are contacted promptly. Update and maintain accurate notes in the CRM system and perform necessary administrative tasks. Manage calendar, schedule appointments, and provide excellent customer service with minimal oversight. Social Media Manager, Davao Esports Enthusiast Association (Volunteer) May 2023 - Present Managed social media platforms, engaging with the community and providing timely responses to inquiries. Developed content strategies to increase engagement and followers. Monitored and analyzed social media metrics to optimize performance. Account Associate | VXI Global September 2023 - January 2024 Delivered exceptional customer service via phone, guiding clients through legal document preparation processes, addressing inquiries with expertise, and aiding in platform navigation to enhance the shopping experience. Documented all customer interactions diligently, maintaining precise records in the support system, and identifying trends in customer issues. Provided valuable feedback to improve user experience on both platforms based on identified customer trends. Customer Support Specialist | Awesome OS October 2021 - January 2023 Served as a knowledgeable resource for product and service information, responding to member inquiries across various communication channels and providing accurate, thorough information. Maintained meticulous records of customer interactions, processed accounts, and efficiently arranged documentation. Prioritized developing long-term connections with customers by fostering trust through open and participatory communication tactics. EDUCATION Bachelor of Science in Computer Technology June 2017- May 2022 University of Southeastern Philippines Covers a range of topics related to the design, implementation, and management of computer systems and networks ADDITIONAL INFORMATION Technical Skills: Proficiency with development tools such as Visual Studio Code, Proficiency with platforms like Facebook, Twitter, Instagram. Customer Relationship Management (CRM), Knowledge Base Management and Community Management. Languages: English,Tagalog, Cebuano ATTRIBUTES Excellent written and verbal communication skills in English. Exceptional attention to detail Ability to work independently, manage priorities, and adapt to evolving challenges. Passion for providing exceptional customer support. Strong problem-solving skills and ability to handle complex inquiries. Proactive in identifying and addressing customer needs.