Kiesha Miller
A highly organized with Customer Support Specialist with expertise
in creating innovative customer service strategies to improve
customer satisfaction. Committed to leveraging strong problemsolving abilities, communication skills, and technical knowledge to
exceed customer expectations and help achieve company goals.
Seeking a role where I can apply my skills and knowledge to help
improve customer service processes.
--m
SKILLS
• Excellent customer service
and interpersonal skills
• Ability to use problemsolving and
troubleshooting
techniques
• Comprehensive
understanding of
customer service
procedures and protocols
• Highly skilled in tracking
customer inquiries, trends
and feedback
• Exceptional
communication and
listening skills
• In-depth knowledge of
customer service policies
and best practices
• Highly developed
organization and time
management skills
REFERENCES
• Sunil Daniels Sunil Daniels
& Company Management
Consultants, Accountings
Tel:-
• Andrew Graham Attorneyat-Law Tel:-
EXPERIENCE
03/2023 - 04/2024
St. Catherine, Jamaica
00000
06/2022 - 03/2023
CONTACT
Receptionist
Rheshan Development Company Limited
• Message , coordinated appointments and directed personnel to
various departments
• Delivered polite, professional customer service to enhance
business reputation through positive first impressions.
• Organised and updated weekly schedules and monthly calendar
obligations for various levels of management and junior staff.
• Treat visitors with friendly , approachable attitude
• Greeted incoming guest and direct individuals to appropriate
personnel
• Managed mail packages and couriers deliveries in and out of
office
• Scheduled and managed meeting spaces for staff
Customer Services Representative
ASAP Express Logistics'
• Resolved escalated customer complains and answered questions
regarding policies and procedure
• Covered daily office workloads with optimized staffing and
resource allocation
• Count cash drawers before and after shifts and prepared cash
bag
• Communicating with customers via chat and email
• Listened perceptively to identify and resolve customer needs and
queries.
• Worked with energy and enthusiasm, aiding positive working
environments and first-class customer experiences.
• Handled and resolved customer complaints calmly and
professionally, maintaining prestigious company reputation.
• Assisted customers with product-related questions, feedback and
complaints.
• Built rapport with customers through courteous and professional
communications.
Customer Support Specialist
Amazon
09/2019 - 05/2022
• Developed comprehensive customer service strategy to reduce
resolution time for on-going customer inquiries by 25%,
achieving maximum customer satisfaction.
• Upsold products and services to customers to grow recurring
revenue by 15% over 6-month period.
• Reduced customer service calls and inquiries by identifying and
resolving 15 known technical issues in online menu from previous
month.
• Resolved customer queries over phone and by email.
• Built rapport with customers through courteous and professional
communications.
EDUCATION
2019
HEART TRUST JOB CERTIFICATION Micro- Entrepreneur
• Micro- Entrepreneur Certificate-
INNSWOOD HIGH SCHOOL:- (JSCE) English Lan
• High School Graduate
• JSCE) English Language 2004
