Kiedra Clark

Kiedra Clark-- Work Experience Corporate Accommodations Accounting Assistant Gables Residential - Dallas, TX April 2015 to November 2019 AR Management: collections 30-120 days Audit and process payment for furniture/utility invoices Assist in preparation of month end accruals for vendor business Furniture/Utility vendor Invoice Payment Resident Rent/Utility billing Billing Specialist National Bankruptcy Services - Addison, TX November 2013 to April 2015 Processed daily billing in accounting system for files closed or placed on hold, including review for appropriate fees/ costs and edits as required Uploaded invoices and appropriate supporting documentation into 3rd party billing systems as required by clients Transmitted manual invoices to clients as required Completed all billing within client specified deadlines Responded to internal and external requests regarding invoices in a timely manner Assisted with process improvement and streamlining procedures Billing Lead Analyst Liquid Environmental Solutions - Irving, TX February 2012 to November 2013 Stayed highly organized & flexible in order to handle multiple billing administrative tasks & meet tight daily/ weekly deadlines in this high-volume billing environment. Processed invoices for payment/submit invoice file upload for company's three largest commercial accounts via customer portals. Assisted Billing Manager in preparing, processing & final audit of all invoices for assigned customers. Reconciled Work Orders Closed report. Worked with Billing Manager in resolving escalated billing issues, monthly billing projection & screening potential candidates for positions on team. Trained all new staff/contractors. Support/back-up for all billing staff as needed & serves as mentor/coach for team when Billing Manager was out of the office. Billing Specialist Liquid Environmental Solutions - Irving, TX June 2008 to February 2012 Manually sorted/reviewed/audited services sent in from field transportation units. Generated billing of services - over 2000 transactions monthly - and ran Excel reports for account reconciliation in Route Manager. Sent compliance information to city offices, in accordance with local deadlines. Performed month end corporate billing and reporting including customer portal billing for top three accounts. Participated in general office support duties including: faxing, copying, scanning, distribution of incoming mail, manual prepare outgoing mail. Accounts Receivable Coordinator AT&T Mobility - Dallas, TX April 2007 to June 2008 Processed customer check payments and monitor wire-transfer payments from outside collection agencies using ebilling system. Maintained reporting of outside collection agency activity to monitor: customer account placements with agency, recoveries, NSF/chargeback activity, collection fee charges, write-offs. Monitored customer account activity to maintain timely payments and prevent past due collections. Accounts Receivable/Senior Billing Specialist T-Mobile - Frisco, TX October 2003 to March 2007 Promotion from Customer Service billing inquiry team in call center to Finance department. Initiated and responded to credit card chargeback and retrieval requests according to the various rules, regulations and time frames as defined by the bank card centers; adjusted customer accounts based on the result of the dispute; maintained a spreadsheet inventory of all disputes. Monitored customer account activity to maintain timely payments and prevent past due collections. Validated and issued Customer Service credit/refund requests for disputed account fees. Lockbox and check payment posting. Billing Representative T-Mobile HotSpot - Carrollton, TX September 2002 to October 2003 Resolved customer disputes through Remedy ticket system via email and inbound billing resolution queue; escalated credit/refund requests to Finance department for approval and processing. Acted as an escalation point for customers needing further assistance with billing and explanation of charges on invoice. Part of leadership team that aided in training and developing new Customer Service associates. Education University of Texas - Arlington, TX August 1994 to August 1996 David W Carter High School - Dallas, TX September 1990 to May 1994 Skills SAP, Microsoft Dynamics NAV, Yardi, JDE Third-Party Billing Portals: Ariba/LPS/Corrigo(WON)/WorkOasis/ iClear,Route Manager Microsoft Suite, Typing 75 wpm, 10-key by touch/site