Kiconco Racheal

I am a versatile and results-driven professional with a Master’s in Business Administration and a Bachelor’s in Social Sciences. Over the years, I have built a strong and diverse career spanning operations management, tourism and travel consultancy, accounting, and sales. My multidisciplinary background equips me with a unique ability to adapt quickly, manage complexity, and contribute meaningfully in various business environments.

As an Operations Manager in the restaurant industry, I was responsible for overseeing day-to-day operations, managing staff, reviewing performance reports, and ensuring consistent service delivery. This role sharpened my leadership, decision-making, and problem-solving skills, while also deepening my understanding of business efficiency and customer satisfaction. I learned to work under pressure, streamline workflows, and implement systems that improved overall productivity.

My background in tourism and travel consultancy further strengthened my communication, planning, and interpersonal skills. I handled client consultations, itinerary planning, and bookings, ensuring tailored and seamless travel experiences for a variety of clientele. I take pride in my ability to connect with people, understand their needs, and deliver memorable customer experiences—skills that translate well into customer service, support, and admin roles.

Earlier in my career, I worked as a Junior Accountant and Sales Associate. These roles honed my attention to detail, record-keeping, budgeting, and sales conversion skills. I developed a solid foundation in finance, bookkeeping, and customer engagement. This blend of back-office and frontline experience makes me well-rounded and effective in both support and client-facing roles.

In addition to my professional experience, I’m highly organized, tech-savvy, and continuously learning. I am comfortable using spreadsheets, POS systems, CRMs, and basic accounting tools. I’ve recently been developing goal-setting systems using the 12-week year method and have a strong interest in personal finance, business development, and consultancy.

I am passionate about making a positive impact, being resourceful, and bringing value to every team I join. Whether it’s managing operations, providing administrative support, handling client communication, or helping streamline processes, I approach work with professionalism, empathy, and a drive for excellence. I am now looking for remote opportunities that allow me to contribute meaningfully while growing my skills and income potential.