Kiara Vandergriff

KIARA VANDERGRIFF DIGITAL BUSINESS MANAGER CONTACT SKILLS --Portfolio PROFESSIONAL SUMMARY Client-focused Business Manager offering diverse experience in customer service, business management, and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. LANGUAGES EDUCATION Southern New Hampshire University Master of Science: Marketing, Digital Marketing University of Hawaii West Oahu Bachelor of Arts: Business Administration Concentrations, Marketing and Management TOOL EXPERIENCE Microsoft Office Google Workplace Windows/ OS Loom Zoom ClickUp Loomly Operational leadership Cross-functional communication Resource management Project Management Operations management Staff Management Contract Management Customer Relationship Management Business administration Asana Trello Slack Canva Airtable Zapier Awarded Magma Cum Laude for 3.88 GPA Dean's List in 2016, 2017, and 2018 CERTIFICATIONS 90 Day VA Certificate - 2019 DBM Bootcamp Certificate - in progress Inbound Marketing Certificate - exp. 2023 English Spanish WORK HISTORY EntrepreneurVirtual Assistant/ Digital Business Manager Freelance / August 2019 - Present Assisted with communicating via email and direct message on behalf of the client. Scheduled meetings and managed client calendars. Assist with organizing, tracking, and overseeing projects for clients’ needs by breaking projects down into digestible tasks on project management tools. Helping with overall team organization, communication, and structure. Proofread documents and projects before final publication. Created hiring forms for open positions and a system for easy viewing. Enhanced and redefined organizational structure to maintain the company's competitive edge across territories. KIARA VANDERGRIFF DIGITAL BUSINESS MANAGER Handled onboarding and offboarding process for clients to ensure everyone was on the same page and knew what was expected of them. Generated forms and a system for easy viewing of client information, documents, and links Assisted with hiring process via recruiting, screening, and interviewing potential candidates Provided team management for clients in different time zones ensuring that tasks and information from meetings were passed down and properly assigned. Became the central point of contact between the CEO and the team, creating a buffer for communication. Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets. Marketing/ Management Internship RLI Corp / November 2017 - November 2018 Processed phone payments, addressing billing inquiries and document requests. Performed data and information management by logging information in proprietary systems (WINS, DCT Plate). Assisted Senior Leadership in marketing, acquisition, and strategy decisions (i.e. Event planning). Assisted executives with information distribution and meeting minutes documentation by refining outlines, PowerPoint presentations for courses, and registration of credits State of Hawaii DOI. Implemented stronger capabilities of record-keeping for audits. Organized intern handbook, presentation, and manual for future interns. Interviewed, managed, and trained new interns. Collaborated with industry professionals to learn internal business processes and best practices. Developed relationships with a wide range of employees, customers, and vendors. Planned and implemented team projects to accomplish objectives. Conferred with customers each day to maintain a current understanding of needs and preferences, resolve issues and promote brand loyalty. Resolved escalated concerns using professionalism and understanding of facets of the issue. Office Automation Clerk Kupulau Child Development Center / July 2015 - October 2015 Provided an overview of potential problems to the Facility Director. Provided excellent customer service and front desk activities. Organized hard copies of electronic files and folders while preserving the security and privacy of all files. Maintained hourly accountability of over 100 workers and children within the facility. Successfully worked and managed large office equipment. Operated office photocopiers and assisted staff with clerical or procedural requirements. Cataloged and managed department records and files for prompt and efficient retrieval. Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted. Fostered operational efficiency and compliance with company policies through effective coordination of office activities. Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff. Informed and supported business leaders through consistent communication and administrative support duties. Handled client correspondence and tracked records to foster office efficiency. Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor. KIARA VANDERGRIFF DIGITAL BUSINESS MANAGER Aircraft Maintenance Administration Specialist United States Marine Corps / May 2010 - October 2013 Coordinated with the planning and execution of training on logs for aircraft maintenance events. Maintained over 31 aircraft logbooks and naval aircraft maintenance publications/files. Prepared reports, log records, technical directives, and correspondence. Created files, folders, and labels to organize files for efficient record keeping. Maintained security and integrity of the database. Provided an overview of potential problems to the commander of the repair facility and overseas contractors. Performed backups and explained deficiencies in verbal and written form. Performed scheduled and unscheduled inspections to check flight readiness of aircraft. Inspected all received aircraft logs to verify compliance with COMNAVAIRFORINST 4790.2 series, OPNAV 3750. Maintained repair logs to document all corrective and preventive aircraft maintenance. Recorded maintenance actions in aircraft logbooks. Sales Associate Rainbow Apparel Co / May 2009 - May 2010 Helped train new employees Multi-tasked by assisting customers, working the register, answering phones, and working on shipments Professionally communicate with customers, coworkers, and management Worked effectively, independently, and with coworkers coordinating weekly shipments Coordinated, tracked, and assembled weekly shipment and inventory Competently provided impressive customer service Created stunning displays to capture customer attention. and increase sales. Set up dressing rooms as customers shopped to increase the number of selections and make the experience more enjoyable. Dressed and accessorized mannequins to highlight featured clothing and accessories. Cleaned, closed, and secured store at end of shift. Operated cash register and maintained correct balance in a drawer Developed strong rapport with customers and created a positive impression of the business. Discussed return and exchange policies with customers, outlining and educating them on the restrictions of the policies. Created an inviting environment for customers by maintaining store organization and cleanliness. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions. Managed efficient cash register operations. Built customer loyalty and retention by delivering excellent shopping experiences. KIARA VANDERGRIFF DIGITAL BUSINESS MANAGER Sales Associate Kmart Shoes, Meldisco Inc. / March 2008 - Jun 2009 Coordinated, tracked, and assembled weekly shipment and inventory. Competently provided impressive customer service. Assembled promotional displays to increase brand awareness and attract customers. Promoted weekly sales in-store opportunities to work towards meeting set sales quotas. Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits, and suggested items to match needs. Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss. Modeled and delivered exceptional customer experiences and built strong customer-first culture. Organized store merchandise racks by size, style, and color to maintain a clean, visually-appealing showroom. Prioritized helping customers over completing other routine tasks in the store. Listened to customer needs and desires to identify and recommend optimal products. Answered customer questions about products and services, helped locate merchandise, and promoted key items. Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions. Provided exceptional services and pleasant shopping experiences to retail customers.