Kianah Nicole Desierto

Kianah Desierto VIRTUAL ASSISTANT SCHOOLS ATTENDED KIDAPAWAN SCHOOL EXECUTIVE SUMMARY A meticulous professional with wellversed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- Kalasuyan, Kidapawan City, Philippines, 9200 CITY NATIONAL Science, Technology, Engineering Mathematics | June 2014 - 2020 HIGH and Gained hands-on experience in data analysis, digital tools, and research methodologies. Collaborated on interdisciplinary projects, enhancing teamwork and project management capabilities. Developed proficiency in tools such as Microsoft Office, Google Workspace, and Canva. UNIVERSITY OF SOUTHERN MINDANAO Bachelor of Arts in Psychology | August 2020 - 2024 Acquired skills in research, data analysis, and report writing, enhancing critical thinking and attention to detail. Developed interpersonal skills, fostering strong client relationships and effective collaboration. Explored topics such as mental health, personal development, and emotional intelligence, applicable to supporting clients in diverse industries. WORK EXPERIENCED ADMINISTRATIVE AIDE The Department of Social Welfare and Development | 2024 - Present Managed administrative tasks, including organizing records, filing documents, and maintaining accurate data for social welfare programs. Assisted in coordinating schedules and facilitating communication between departments to ensure seamless operations. Maintained a professional and empathetic approach when interacting with clients and beneficiaries, enhancing service delivery. WORK EXPERIENCED GRAPHIC DESIGNER Self-Employed | 2020 - Present Designed custom invitations, giveaways, and event materials for family and relatives, showcasing creativity and attention to detail. Created visually appealing designs using Canva and other tools, ensuring alignment with client preferences and event themes. Developed branding materials for personal and family events, including logos, flyers, and posters. Enhanced design skills through hands-on experience, continuously improving creativity and efficiency. ADMINISTRATIVE VIRTUAL ASSISTANT Surge Freelancing Marketplace | August 2024 Managed and organized client emails and calendars using Gmail and Google Calendar, ensuring seamless scheduling and time optimization. Performed data entry tasks and maintained records using Google Sheets and QuickBooks for basic accounting purposes. Designed and scheduled social media content on Facebook, boosting engagement and brand visibility. Conducted lead generation activities, identifying potential clients and business opportunities through efficient research. Organized and streamlined digital files using Google Drive, enhancing efficiency and accessibility. Collaborated with teams using Slack and Trello, ensuring smooth communication and task coordination. OJT – CLINICAL SETTING DOH DATRC | May 2024 Enhanced interpersonal communication by interacting with individuals from diverse backgrounds in sensitive environments. Performed administrative support tasks, such as record maintenance and logistical coordination, with professionalism and care. Cultivated empathy and active listening skills, vital for providing personalized and effective client support. OJT – CUSTOMER SERVICE AND HR DEPARTMENTS Kidapawan Water District | April 2024 Managed customer inquiries, account updates, and administrative support, honing skills in organization and client management. Assisted in HR tasks, including document preparation, data management, and employee communications, demonstrating attention to detail and confidentiality. Strengthened time management and organizational abilities by coordinating various tasks simultaneously. SOCIAL MEDIA MANAGEMENT GRAPHIC AND VIDEO CREATION USING CANVA DATA ENTRY PROJECT MANAGEMENT Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT ADMINISTRATIVE TASK Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. Developed expertise in file organization, utilizing tools like Google Drive to maintain accessible and well-structured digital records. VIRTUAL ASSISTANT CERTIFIED TRAINING