KIAN CHENO SANTOS
Antipolo City, Philippines | - |-LinkedIn: https://www.linkedin.com/in/kian-cheno-santos-4686a92b3/
PROFESSIONAL SUMMARY
Virtual Assistant with over 2 years of experience in customer service and 1 year in data entry.
Skilled in handling customer inquiries, managing data accurately, and supporting daily business
operations. Proven ability to handle 60–80 customer interactions per day while maintaining high
customer satisfaction. Reliable, detail-oriented, and able to work independently in fast-paced
environments.
CORE SKILLS
Customer Support | Email & Chat Support | Data Entry | CRM Management (Zendesk,
Salesforce) | Administrative Support | Google Sheets | Microsoft Excel | Ticket Management |
Data Organization
PROFESSIONAL EXPERIENCE
Customer Experience Executive
Probe CX | May 2023 – Dec 2025
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Handled 60–80 customer interactions daily via phone, email, and chat
Provided support to Australian utility customers, resolving billing and service inquiries
Managed and documented tickets using Zendesk
Maintained high customer satisfaction and resolution efficiency
Recognised as a Top Performer for service quality
Customer Service Advisor
Concentrix | July 2022 – February 2023
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Provided technical and account support for U.S. satellite TV customers
Resolved billing and service concerns using CRM systems
Maintained professionalism while handling multiple customer concerns
Recognised as a top-performing team member
Customer Service Representative
Customer Service Representative
Sitel | November 2021 – April 2022
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Managed inbound calls for U.S. residential and SME customers
Assisted with billing inquiries, account updates, and issue resolution
Delivered clear and professional communication with customers
TECHNICAL SKILLS
Zendesk | Salesforce | Google Docs | Google Sheets | Microsoft Excel | Gmail | Slack
SERVICES OFFERED
Customer Support (Emai, Voice & Chat)
Data Entry & Data Management
File & Document Organization
Administrative Support
CRM & Ticket Management
EDUCATION
Bachelor of Science in Tourism Management
ICCT Colleges | 2022 – 2023
