KHYRA SINCHIOCO
S E R V I C E N OW A D MI N I S T R A T OR / D E V E L OP E R
PROFESSIONAL SUMMARY
ServiceNow Administrator/Developer with 1+ year of experience supporting ITSM processes, including
Incident Management and Service Requests. Proficient in configuring catalog items, business rules, and
inbound actions, with practical experience in building automations using Flow Designer. Adept at reviewing use
case designs and implementing scalable solutions to enhance platform efficiency. Strong problem-solving
skills, a proven commitment to SLA compliance, and a solid foundation built through bootcamp training and
hands-on project delivery.
CONTACT
Phone: -
Address: Cabanatuan City, Nueva Ecija, Philippines
Email:-
LinkedIn: https://www.linkedin.com/in/khyra-sinchioco-/
WORK EXPERIENCE
App/Cloud Support Analyst | May 2024 - Present
Accenture Inc.
Recognized for rapid progression and promoted within one year of joining, reflecting strong adaptability,
technical growth, and consistent contributions to major ITSM initiatives focused on Incident Management
and Service Requests.
Develop and maintain core ServiceNow components, including catalog items, business rules, and inbound
actions; lead automation efforts using Flow Designer to reduce manual workloads and improve overall
process efficiency.
Provide end-user and platform support, troubleshoot incidents, review and refine use case designs, and
ensure timely, high-quality service delivery with zero SLA breaches across supported processes.
Customer Experience Specialist | Oct 2023 - Apr 2024
Probe CX
Delivered real-time support as a Live Chat agent, providing prompt, accurate solutions and maintaining high
customer satisfaction through efficient and empathetic communication.
Transitioned to Email Support in February 2024, handling complex and detailed inquiries with thoughtful
responses tailored to individual customer needs.
Maintained a strong focus on customer experience across both roles, consistently ensuring clear
communication, effective issue resolution, and positive interactions at every touchpoint.
ACADEMIC HISTORY
Central Luzon State University | 2019 - 2023
Bachelor of Science in Information Technology
CERTIFICATION
Certified System Administrator (CSA)
ServiceNow
Certified Application Developer (CAD)
ServiceNow
