Khyati Pitroda

Khyati Pitroda OBJECTIVE: Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness. SKILLS AND SOFTWARE: 1. Customer Service - 9/10, • Experience - 15 Years • Softwares Used - Peoplesoft- 1Year • Cerillion - 1 Year 5 months • Seibel- 1 Year • X-Caliber- 1 Year • Saber- 1 Year • Avaya (Softphone) - 2Years • X Lite (Softphone) - 2Years 2. Email softwares -8/10 • Outlook - 2 Years • Lotus Notes - 4 Years • Sendpulse - 1 Year • Sendgrid - 1 Year • Mailchimp - 1 Year 3. Chat softwares - 8/10 • App Intercom - 2 Years • Dingtalk - 2 Years • Wechat - 2 Years • One Direct - 1 Year • Google Hangout - 1 Year 4. Transcription - 7/10 • Transcribe - 1 Year 5. Website Admin - 7/10 • Website updation - 1 Year • Image uploads - 1 Year • Research - 1 Year 6. Data Entry - 9/10 • Google Sheet - 5 Years • Google Docs - 5 Years • Google Forms - 5 Years • Microsoft Office Suite - 5 Years 7. Linguistic Skills - 9/10 Language Read Write Speak Level Grammar English Y Y Y Advanced Advanced Hindi Y Y Y Upper Intermediate Advanced Marathi Y Y Y Intermediate Advanced Gujarati Y Y Y Advanced Advanced 8. Computer Skills - 8/10 • Basic operational skills for Microsoft Windows 2000, XP, Vista and Windows 7,8 and 10 - 15 Years • Typing speed of 40 words per minute with an accuracy of 100% - 5 Years WORK EXPERIENCE: (PRESENT to PAST) Company Name : Individual Employer (Freelance) Address : Riyadh, Saudi Arabia Position : Website Data Updation Specialist. Inclusive Dates : 29 September 2017 to March 31 2019 th st Main Tasks : Collecting and saving information for directory purposes. Research and Image uploads. Company Name : Value Link Corp. (Freelance) Address : Kowloon, Hong Kong Position : Customer Success Manager Inclusive Dates :27th November 2017 to 31st December 2018 Main Tasks : Chat and Email support for new and existing users who use the software. Sales and Social Media Marketing. Company Name : Individual Employer (Freelance) Address : Worknhire.com Position: Freelancer Inclusive Dates : 1st September 2017 to 25th September 2017 Main Tasks : Fact finding and compiling data. Company Name : IT Bigbang Chennai- Outbound telecaller and HR recruitment (Freelance). Address : Chennai, India Position: HR Recruitment Inclusive Dates : March 24 to August 31 2017 th st Main Tasks : Recruiting IT professionals who are full time freelancers to make a database. Assisting in arranging a batch of students for Bootcamp training. Company Name : Individual Employer (Freelance) Address : Madhya Pradesh, India Position: Freelancer Inclusive Dates : July 21 2017 to August 09 2017 st th Main Tasks : Data conversion: Convert an entire batch of 104 PDF files to MS excel with 100 % quality and accuracy. Company Name : Individual Employer (Freelance) Address : Mysore, India Position: Virtual Assistant Inclusive Dates : June 1 2017 to July 20 2017 st th Main Tasks : Sourcing materials and Equipments for a new startup company. Complete Co-ordination between the suppliers and the company. Company Name : Crescendo Transcriptions Pvt. Ltd (Freelance) Address : Maharashtra, India Position: Data Transcriptionist Inclusive Dates : April 27 2017 to May 31th 2017 th Main Tasks : Transcribe 1 to 2 audio files (1 hour files) daily from same language and either one language to other. Company Name : The Mumbai Mall.com (Freelance) Address : Mumbai, India Position: Client Servicing Executive Inclusive Dates : April 10 2017 to September 28 2017 th th Main Tasks : Client relations Executive: Call and seek information from existing clients, manage requests, complains and offer a resolution for long and healthy business relations. Website updation: Update 6 website regularly with all information collected from the clients and other websites. Business Development Executive: To add new Hotels/ Bungalow properties to 3 websites research and send invitation emails for business proposals. Data research and analysis: Research data for 2 websites for listing of online ecommerce stores not known portals like Amazon, Flipkart normal retailers and manufacturers. Company Name : Locon Solutions Pvt. Ltd. (Housing.com) (Full time office job) Address : Navi Mumbai, India Position: Sr.Pre-sales Executive Inclusive Dates : 2 March 2015- 2 December 2016 nd nd Main Tasks : Preparing the customer to purchase a property before the sales team can close the sale. Training new batches and Handling Customer Surveys Team. Company Name : Trans Comunic Pvt. Ltd. (Full time office job) Address : Navi Mumbai, India Position: Sr. Customer Service Executive Inclusive Dates : 4th January 2010 to 31st January 2014 Main Tasks : Technical support for Desktops,laptops,mobile phones and tablets for user who sign up for tech troubleshooting plans. Company Name : Hutchison 3 Global Services Pvt. Ltd. (Full time office job) Address : Mumbai, India Position: Customer Relations Advisor Inclusive Dates : 19 May 2008 to 21 May 2009 th st Main Tasks : Retention, Customer Service, Sales, Technical Support for 3G Telecom operator in UK and Australia. Company Name : Shelter Real Estate Agency (Full time office job) Address : Navi Mumbai, India Position: Sales and Real Estate Consultant Inclusive Dates : 1 April 2007 to 31 March 2008 st st Main Tasks : Sole Selling an entire real estate project and help customer in making a decision in buying a suitable property according to their budget and other requirements. Company Name : WNS Global Services Pvt. Ltd. (Full time office job) Address : Mumbai, India Position: Customer Service Executive Inclusive Dates : 13th February 2006 to 14th March 2007 Main Tasks : Assisting customers with their Air,Car and Hotel Reservations made on Travelocity.com Company Name : GTL Limited (Full time office job) Address : Navi Mumbai, India Position : Customer Service Executive Inclusive Dates : 7th June 2004 to 24th November 2005 Main Tasks : Customer service, Inbound and Outbound Sales and Technical Support for Tele2 a Telecom service Provider in UK. Outbound calling for Reese a Charity process. EDUCATIONAL ATTAINMENT: Tertiary : Year 2007 Bachelors in Commerce from Delhi University. Secondary: Year 2003 HSC from Rajiv Gandhi College of Arts Science and Commerce Vashi. Elementary: Year 2001 SSC from Navi Mumbai High School of I.E.S SEMINARS/TRAINING/ACHIEVEMENTS: • • • Awarded for best All-rounder in customer service and sales (GTL). Awarded for outstanding customer service Agent (WNS). Accomplished the best sales and real estate consultant target for the quarter (Shelter) PERSONAL PROFILE: Date of Birth : 08 August, 1985 Place of Birth : Mumbai, Maharashtra, India Place of Residency : Kharghar, Navi Mumbai, Maharashtra, India Age : 33 yrs. old Height : 158 cm Weight : 149 lbs. Civil Status : Married Sex : Female Citizenship : Indian th I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs.