Khushali Dave

Curriculum Vitae Khushali Dave Address: Ahmedabad 380 001 Email:- Professional Skills: Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.  Track record of providing effective and efficient administrative support to customers while based in a remote location.  Demonstrated ability to handle support ticketing systems by ensuring prompt replies and early resolutions of customers’ problems.  Demonstrated expertise in handling several projects simultaneously by ensuring maintenance of quality for each one. Availability - 24X7 on skype Experience Summary: Freelancer Specialization: • Customer service provided to online web market • Serve as recruiter for additional writing staff • Provide additional project management support on an as-needed basis • Transcription services • Created databases and spreadsheets to improve management and reporting accuracy. • Excelled within deadline-intensive environment, ensuring accurate and on-time completion • Assisted in all areas of administrative work including data entry, receptionist duties, file • Prepared and drafted all outgoing correspondence in a timely manner. • Set up and manage social media accounts on Facebook, Twitter and LinkedIn • Publish blog posts and filter and reply to comments left on the blog • Book customers’ appointments and make follow up calls • Handle calendar management duties by coordinating executives’ schedules and appointments • Manage files in electronic forms using applications such as Dropbox and Googles Docs • Handle database building duties such as updating email or contact lists • Book hotels and flights for customers and ensure that they are made aware of the details • Prepare slideshow presentations for executives and record minutes of meetings • Answer support tickets to resolve customers’ problems and provide additional information • Proficient in managing social media platforms and handling basic website maintenance and blog management. Work History: Company Working as a freelancer Duretion Jun 2011 to May 2018 Position/Des cription: Virtual assistance Company: xandrcreatives.com Duration: Aug 2010 to April 2011 Position Office Assistance Projects Undertaken During MBA: • • • Financial Analysis of TVS Motors Pvt. Ltd. Project on Inventory management of HPPL. Project on Organizational Behavior in EMRI, Ahmadabad. Project on HRM of Tata consultancy Ltd. Education Details: • • MBA (Marketing) – 2007 - 2010 Mithibai college Mumbai B.Com – 2004 – 2007 - Mithibai college Mumbai • H.S.C. – 2003 – CBSC S.S.C. – 2001 – CBSC Additional Qualifications: • • PGD in Capital marketing and investment management Diploma in SEO Personal Details: Gender : Female Nationality : Indian Marital Status : Married Languages : Gujarati, Hindi, English. Thank you. Khushali Dave