Resume
Khurram Javed Sehgal
S/O Asif Javed Sehgal
Date of Birth: 4th July, 1986
Marital Status: Married
Address:
House 57/1, Lane 7-A, Gulistan Colony,
Rawlpindi Cantt
Mobile:-
Email:-
________________________________________________________
My Objective:
Looking for a challenging and rewarding career; while utilizing my administrative and
interpersonal skills, which empower me to excel in competitive work environment
both individually and as well as a team player.
Key Attributes:
Confident and result-oriented, possess excellent organizational, management and interpersonal communication
skills.
Able to analyze and apply problem solving and decision-making techniques to achieve desired objectives within
target deadlines.
Creative and adaptive in entrepreneurial approach for decision making.
Ability to produce good quality reports.
Excellent time management skills.
Command in written and spoken English language.
Ability to adapt quickly to new environments, systems and scenarios.
Able to develop and maintain productive working relationships with colleagues and customers.
Ability to work efficiently and harmoniously in a team.
Problem solving capabilities.
Leadership capabilities; managing different people and directing them to work for one united goal.
Analyzing the situations and predicting them well.
Ability to perform under pressure.
Professional Experience:
1. KULSUM International Hospital, Islamabad, Pakistan. (18th July, 2016 to date)
Department : Patient Coordination
Designation : Manager
Reporting to : Administrator and Chief Executive Officer
Department Wings/Units are:
Front Desk Inquiry/Information Desk
Patient Feedback both Verbal and Written
Appointment Center
Registration Desk
Communication Center
Consultants OPD Clinics Management
Resume
Khurram Javed Sehgal
Address:
House 57/1, Lane 7-A, Gulistan Colony,
Rawlpindi Cantt
Mobile:-
Email:-
S/O Asif Javed Sehgal
Date of Birth: 4th July, 1986
Marital Status: Married
________________________________________________________________________
Achievements:
Prepared all SOP’s of my department within two months of my joining. (No Copy Paste)
Unit ISO Certification within three months of my joining.
A Successful yearly ISO Audit.
New modified Modules of patient Appointment Center and Registration. (Approved by
management and Developers are working on it).
A proposal given to management to build a one window Information and appointment center,
they are convinced and ready to work on it after completing priority clinical modules in HMIS.
Complied Hospital Staff Contacts in software temporary purchased, and proposed management
to develop a communication module in HMIS. (Auto Contacts update, Call Tracing and
Recording, Call Monitoring for Quality Assurance Purpose)
Minimized consultant’s complaints regarding walking patient’s distribution in OPD by
introducing OPD Consultant on-call system.
Conducted successful Clinics of the consultants visited KIH from USA and UK. (Cardiac EP &
Spine Clinic)
2. MAROOF International Hospital, Islamabad, Pakistan. (6th May, 2009 to 13th July, 2016)
Department : Patient Coordination
S. No
i.
ii.
iii.
Designations
Patient Coordinator
Asst. Manager PCD & PR
Manager PCD & PR
Department : Support Services
Duration
May 15, 2009 to Nov 11, 2010
Nov 11, 2010 to June 26, 2010
June 27, 2012 to Nov 26, 2015
Reporting to
Manager PCD
Head of Marketing & BD
Managing Director/COO
Nov 27, 2015 to July 13, 2016
Managing Director/COO
Designation : Manager
Reporting to : Chief Executive Officer/Chairman
Department Wings/Units are:
HVAC
Transport & Parking
Security and Safety
Maintenance
Bio Medical
Housekeeping
Fumigation
Horticulture
Resume
Khurram Javed Sehgal
S/O Asif Javed Sehgal
Date of Birth: 4th July, 1986
Marital Status: Married
Address:
House 57/1, Lane 7-A, Gulistan Colony,
Rawlpindi Cantt
Mobile:-
Email:-
________________________________________________________
Patient Coordinator (Job Responsibilities)
Main Information Counter Handling
Complaint Handling both Verbal & Written
Conducting services evaluation surveys of all departments in the hospital
Managing the Protocol Patients
Dead body handling
Coordinating with Preventive Health Package Patients/Customers
Member Event Management Committee
Performing Evening Duty Officer Duties
Designing Leaflets/Broachers
Organizing Free Medical Camps
Assistant Manager Patient Coordination (Job Responsibilities)
Includes all above mentioned Responsibilities
Preparing Weekly, Monthly, Quarterly and Yearly departmental Reports
Managing the Complaints of Overall hospital
Making Surveys reports
Managing all PCD Staff
Coordinating with the Chairman
Medical Legal Cases Handling
Deputy Manager Public Relations & Patient Coordination (Job Responsibilities)
Includes all above mentioned Responsibilities
Arranging Free Public Health Awareness Seminars within the hospital
Arranging School Visits to the hospital.
Arranging Free Public Health Awareness Camps outside the hospital
Arranging Public Awareness Lectures outside the Hospital
Departmental Recreational Activities (Team building, Motivation, fun activities)
Department and hospital staff Trainings through Human Resource department
Performing Evening Duty Officers duties. (In-charge overall Hospital)
Additional charge of coordinator with the Chairman
Resume
Khurram Javed Sehgal
Address:
House 57/1, Lane 7-A, Gulistan Colony,
Rawlpindi Cantt
Mobile:-
Email:-
S/O Asif Javed Sehgal
Date of Birth: 4th July, 1986
Marital Status: Married
________________________________________________________________________
Manager Support Services
Staff Duty Roster Management.
Preparing Departmental Monthly and Quarterly reports.
Handling/Attending vendors for hospital maintenance and up gradation purposes.
Conducting departmental meetings to ensure quality work and to fill the gaps.
Conducting meetings with higher management for approvals of equipment/material.
Arranging meetings of vendors with higher management for approval purposes.
Petty cash management.
Staff Hostels management.
Conducting rounds to the maintenance cites to ensure work is done properly and to speed-up things.
Additional Responsibility of Evening Duty Officer.
Achievements:
Prepared all SOP’s of my department. (PCD)
Unit ISO Certification. (PCD)
Three conductive successful ISO yearly Audits. (PCD)
Established Public Relations Department.
Conducted several seminars and free medical camps successfully.
Prepared Maintenance complaint application for end users to registered complaints with
complete follow-up. (IT Department support)
Headed a project for the installation of Chiller (260 ton) along with pumps, motors, electrical
installations and other assembly work. (Insulations of all hot and cold water lines along with
cladding)
Organized parking areas.
Minimized rats and insects by taking all possible measures with in no time.
Reduced maintenance cost by involving proper vendors and a proper quotation system.
3. SHIFA International Hospital (17th April, 2006 to 11th May, 2009)
S. No Designations
i. Patient Coordinator-I
ii. Patient Coordinator-II
Duration
April 17, 2006 to June 16, 2010
June 17, 2008 to May 26, 2009
Patient Coordinator-I (Job Responsibilities)
Main Information Counter Handling
Complaint Handling both Verbal & Written
Conducting services evaluation surveys of all departments in the hospital
Reporting to
Manager PCD
Manager PCD
Resume
Khurram Javed Sehgal
S/O Asif Javed Sehgal
Date of Birth: 4th July, 1986
Marital Status: Married
Address:
House 57/1, Lane 7-A, Gulistan Colony,
Rawlpindi Cantt
Mobile:-
Email:-
________________________________________________________
Managing the Protocol Patients
Dead body handling
Coordinating with Preventive Health Package Patients/Customers
Performing Night Duty Officer Duties
Medical Legal Cases Handling
Patient Coordinator-II (Acting Supervisor) (Job Responsibilities)
Includes all above mentioned Responsibilities
Preparing Weekly, Monthly, Quarterly and Yearly departmental Reports
Managing the Complaints
Making Surveys reports
Managing all PCD Staff
Preparing departmental performance presentations for Management Review meetings.
Preparing Evaluation Reports of Customer Satisfaction Surveys
Protocol Handling of Chief Executive Patients.
Working for Tameer-e-Millat as a fund Raiser. (The City of Education)
Education:
Graduation
2005
Punjab University
Intermediate
2003
Rawalpindi Board
Matriculation
2001
Rawalpindi Board
Graphic Designing
2005
NICS
HTML
2003
ABACUS
Personnel Development
2006
SIH
Seven Habits of Most Effective Peoples
Jan, 2017
KIH (Mr. Asghar Ali, Manager HR & OD, BMC, KSA)
Leadership & Motivation “Know Thy Self”
April, 2017
KIH (Dr. Hassan Rasool, Maxfoster Global)
Team Building
May, 2017
KIH (Mr. Faisal Akbar Awan, Maxfoster Global)
Computer Courses:
Trainings:
Resume
Khurram Javed Sehgal
Address:
House 57/1, Lane 7-A, Gulistan Colony,
Rawlpindi Cantt
Mobile:-
Email:-
S/O Asif Javed Sehgal
Date of Birth: 4th July, 1986
Marital Status: Married
________________________________________________________________________
Conferences, Seminars and Free Medical Camps
Free Medical Camp Bewal(Savayra Foundation)
2015 MAROOF International Hospital (MIH)
World Hepatitis Day (Free Screening)
2014 MAROOF International Hospital (MIH)
Free Medical Camp G-12
2014 MAROOF International Hospital (MIH)
Free Medical Camp Haripur
2014 MAROOF International Hospital (MIH)
Free Medical Camp Golra Shrief
2014 MAROOF International Hospital (MIH)
Free Medical Camp G-12
2013 MAROOF International Hospital (MIH)
Free Eye Camp
2012 MAROOF International Hospital (MIH)
Seminar & Free Clinic on Epilepsy
2012 MAROOF International Hospital (MIH)
Seminar on High Risk Pregnancy
2012 MAROOF International Hospital (MIH)
Seminar on Back Pain
2012 MAROOF International Hospital (MIH)
Free Medical Camp (Nala Musalmana)
2012 MAROOF International Hospital (MIH)
Seminar on Allergic Rhino Sinusitis
2012 MAROOF International Hospital (MIH)
Seminar on Weak Bones & Joint Pains
2012 MAROOF International Hospital (MIH)
Free Medical Camp (Jabbar)
2011 MAROOF International Hospital (MIH)
Exhibition Stall (F-7 Rohtas Hall)
2011 MAROOF International Hospital (MIH)
Free Medical Camp (Bewal)
2010 MAROOF International Hospital (MIH)
Free Medical Camp (Nalla Musalmana)
2010 MAROOF International Hospital (MIH)
Free Medical Camp (Fateh Jang)
2009 MAROOF International Hospital (MIH)
Penicillin Clinic
2007 Shifa International Hospital (SIH)
UROCON (Conference)
2006 Shifa International Hospital (SIH)
Pakistan Society of Neurology (Conference)
2006 Shifa International Hospital (SIH)
MISC:
Member MAROOF International Hospital Trust (Volunteer)
Member SIH team of fund raising for Tameer e Millat project, City of Education, Ratwal. (Volunteer)
Member SHIFA Cricket and Badminton Team
