Khu, Mitzban F.

With nearly 11 years of experience in the Business Process Outsourcing (BPO) industry, I have developed strong competencies in customer service, operations management, and team leadership. My extensive background has provided me with a deep understanding of client needs and the ability to adapt to diverse business environments.In my previous roles, I focused on enhancing operational efficiency and customer satisfaction, which are critical in the BPO sector where companies often outsource functions to improve focus on core business objectives and reduce costs. This experience has equipped me with valuable insights into effective communication and workflow management, essential for maintaining high standards of service delivery.For the past year and three months, I have transitioned into the role of a Medical Virtual Assistant. In this capacity, I leverage my BPO expertise to provide high-quality administrative support within the healthcare sector. This role has allowed me to acquire specialized knowledge in medical terminology, patient management, and various healthcare software systems.Working as a Medical Virtual Assistant has further enhanced my ability to contribute effectively to healthcare teams by ensuring smooth operations and efficient patient interactions. My commitment to excellence drives me to continuously improve my skills and deliver outstanding service in every aspect of my work.I understand that the healthcare industry demands precision and reliability, which are qualities I have cultivated throughout my career in BPO. My experience has taught me the importance of adapting quickly to new technologies and processes, ensuring that I remain a valuable asset in any team.As I continue to grow in this field, I am dedicated to maintaining a high level of professionalism and efficiency, ensuring that both patients and healthcare providers receive the best possible support. My goal is always to contribute positively to organizational success while enhancing patient experiences through effective administrative practices.