KHRISTINE JOY M. MASUHAY
Team Manager
ABOUT ME
Dyanamic and experienced Team Leader with a proven track
record of succesfull of achieving goals and team building. Skilled
at motivating others and developing strategies for increased
productivity.
WORK EXPERIENCE
EDUCATION
ST. PAUL UNIVERSITY MANILA
AB Mass Communication Major in
Communication Arts
SKILLS
Management Skills
Resource Management
Problem Solving
Critical Thinking
Communication Skills
Process Flows
Lufthansa Intouch Philippines
2016 - 2017
Customer Service and Ticketing Agent
Process complaints and issues related to products or services. To
enhance customer experience, they help customers complete
purchases, upgrades/returns and frequently provide necessary
technical assistance.
IGT Solutions
Kiwi.com | Customer Support, SME, Back Office, Team Leader
Tool/s: Purecloud, Balkan, Jira, Confluence, Slack
2017 - 2021
Provides assistance on online flight bookings and changes to
reservations
Guidance to customer support agents and assistance to new agents.
Making sure the facts and details are correct in providing assistance to
customers.
Supervising and managing a team of agents, including their
performance, productivity, and adherence to business regulations and
procedures.
Freelance Jobs
GoBear Singapore | Social Media Coordinator (Cease Operations) 2 0 2 1 - 2 0 2 5
Develop and curate engaging content for social media
platforms. responding to customers' queries via social
media, managing the company's social media visibility,
and reviewing social media campaigns.
SimplrFlex | Email Customer Support
REFERENCES
Lester Babulon
Director of Client Services
-
Kryzza Ann Maninantan
Head Of Operations
-
Answering customers inquiries about Amazon online
purchases and address their needs, complaints, or other
issues with products or services.
Raccoon Tech Inc. | Social Media Coordinator & Email Support (Cease Operations)
Tool/s: Hubspot, Freshdesk, Shopify & Gorgias
Answering customer’s inquiries about online purchases
and address their needs, complaints, or other issues with
products or services.
Outdoorsy.com | Senior Customer Support & Pod Leader
Tool/s: Kustomer, Zendesk, Slack, Confluence
Answering customer and RV owner inquiries regarding RV Rentals.
Managing agents to achieve their KPI’s, providing Feedback &
Coaching and support professional development
Mindy Support| Social Media Coordinator for Il Makiage
Builds, engages, and manages a brand's online
community across social platforms, focusing on fostering
positive interactions, creating relevant content,
responding to followers, and analyzing performance to
grow the brand's digital presence and loyalty.
