Khristine F. Aquino

 Dear Sir/ Madam, I am enclosing a completed job application, my certification, my resume and three references. The opportunity presented in this listing is very interesting, and I believe that my experiences and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include: Have a substantial experience and outstanding skills in customer service. Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients. Excellent interpersonal skills, ability to work well with other, in both supervisory or support staff roles. Willing to relocate and travel. With an AB Degree in Mass Communications, I have a full understanding of the full life cycle of your industry. Please see my resume for additional information on my experience. I can be reached anytime via email at-or my cell phone, - Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity. Sincerely, Khristine F. Aquino KHRISTINE FRANCISCO- AQUINO #405 Shoe Ave. Sto. Niño, Marikina City, Philippines-/-/ -- QUALIFICATIONS Have a substantial experience and outstanding skills in customer service. Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients. Excellent interpersonal skills, ability to work well with other, in both supervisory or support staff roles. Willing to relocate and travel. WORK HISTORY OWNER/OPERATOR, KFA FOOD SERVICES, DECEMBER 2014 UP TO PRESENT In charge of Marketing, Advertising and PR of the company. Attends to client’s inquiries and client meet ups. CUSTOMER SERVICE REPRESENTATIVE, HAVI LOGISTICS PHILIPPINES INC., JULY 2007 TO JANUARY 2014 Process store orders (regular or special order transactions) as per set parameters. Informs stores for any non-fulfillment of orders (e.g. precut items, product substitution, etc.) and deviation on delivery requirements. Reviews OSnD Accounting Prooflist. Communicates appropriate actions to be taken to serve affected store (e.g. special delivery, credit, re-order, etc.). Coordinates with the Order Fulfillment Group (Inventory, DC- Operations and Transportation Department) to effectively serve store orders. Attends to customer’s inquiries and complaints. Calls, checks and advice stores on issues and problems that may affect operations (e.g. stock recovery, pick-up, etc.). Reports to superior for any issues and complaints reported by stores. Maintains logbook for update, status and disposition of any problems and issues discussed by the store. As per superior directive, shall visit stores as part of customer relations. Conducts surveys and solicits areas for improvement. Prepares purchase order for short shelf life products. Performs other assignments as may be assigned by superiors. Reports directly to Customer Service Supervisor. Supervise the team in absence of Customer Service Supervisor. CUSTOMER SERVICE ASSOCIATE, CENTRAL CATV, SEPT. 2004 TO APRIL 2005 Assist target subscribers on their inquiries about installation and different packages of Cable TV. Assist subscribers on their requests like repair, upgrade and downgrade of packages, installation of addressable box and premium channels and disconnection of cable. Assist subscribers on inquiries about the channels inclusive of the package. Assist subscribers on their complaints. Reports directly to the Team Leader. SALES DEPT. SECRETARY, MARIWASA MANUFACTURING INC., SEPT. 2003 TO JULY 2004 Generates Monthly and Annual Sales Report. Assist distributors on their stock inquiry. Process orders of distributors. Reports directly to the Asst. Vice President for Sales. EDUCATION AB Mass Communication, St. Joseph’s College Quezon City Philippines, SY- Roosevelt College Marikina, Highschool, SY- Roosevelt College Marikina, Elementary, SY- SEMINARS/ TRAININGS Problem Solving and Decision Making Seminar, HAVI Logistics, July 13, 18 &-S Plus Seminar, HAVI Logistics Negotiation Skills and Assertive Communication Seminar, MMLDC, April- Call Center Awareness Interactive Seminar, HAVI Logistics, December 21, 2009 Change Management, Marikina Hotel, August- Designing Effective PowerPoint Presentation, HAVI Logistics, June 23, 2009 Effective Telephone Skills, HAVI Logistics, April 29, 2009 REFERENCES Ms. Mylene S. Mendiola Merchandising Inventory Specialist Robinsons Supermarket Corp- Ms. Jo Ann Ganyo Store Supervisor True Value- Trinoma-