Khristian Viray

KHRISTIAN C. VIRAY --Objective: To be a part of an institution where I can fully utilize my skills and abilities, to learn new things and be able to contribute myself, to grow and be an instrument in the realization of your vision. Personal Profile     Filipino Age: 28 Height: 188 cm Weight: 85 kg Work Experience Sitel (philippines) Customer Support Representative      Attracts potential customers by answering product and service questions; suggesting information about other products and services. Resolve customer complaints via phone, email, mail, or social media. Place or cancel orders. Suggest solutions when a product malfunctions. Inform customer of deals and promotions. Local Government Unit (philippines) Administrative Aide              January 2012 – March 2013 Duties such as receiving telephone calls, word processing, receiving and directing visitors, filing and faxing are done. Operated machines such as typewriter, calculating, adding and duplicating machine. Operated computer terminal to input and retrieve data. Responsible for screening calls, making travel and meeting arrangements. Other duties are done as needed. Cyberkik’s Gaming Zone (philippines) Data Entry Representative  Aug.2010 – Nov. 2011 Data Entry Representative. Install, repair and maintain desktops for all department offices at the Local Government Unit. Prepare stock inventories. Perform a variety of internet research functions. Department of Education (philippines) Administrative Clerk  June 2009 – June 2010 May 2013 – November 2013 Operates keyboard or other data entry device to enter data into computer or onto magnetic tape or disk for subsequent entry. Enters alphabetic, numeric, or symbolic data from source documents into computer, using data entry device, such as keyboard or optical scanner, and following format displayed on screen. Compares data entered with source documents, or re-enters data in verification format on screen to detect errors. Deletes incorrectly entered data, and re-enters correct data. May compile, sort, and verify accuracy of data to be entered. May keep record of work completed. Genpact Service LLC (Philippines) Technical support representative     Jan 2014 – Sep 2014 Provides answers to clients by identifying problems, researching answer, guiding client through corrective steps. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP. Skills           Able to get along well with co-workers and accept supervision Concerned with quality. Produce work that is orderly and attractive Self-motivated with high energy, initiative and focus Able to do Desktop and laptop troubleshooting Knows how to drive, with professional driver’s license Ensure tasks are completed correctly and on time Can perform basic router configuration Linksys Proficient in the use of Microsoft Office -) Basic Operation of Adobe Photoshop (Cs3 – CS5) Willing to try new things and am interested in improving efficiency on assigned tasks Education Bachelor of Science Degree in Nursing Urdaneta City University S.Y. 2005 – 2009 Certifications and Awards Basic IV Therapy and Blood Transfusion Date Issued:- Certificate #: 7459 First Aid and Basic Life Support Date Issued:- Certificate #: 6066 Tesda NCII Healthcare Services Date Issued:- Certificate # :- Tesda NCII Caregiving Date Issued:- Certificate #:- Safety officer training course (SOTC) Construction, petrochemical and oil &gas Industry (on/offshore) Date issued: 5-26-14 Course ID: D941 IADC DIT Certficate #: D- References References upon request