KHRISTIAM ALVAREZ
VIRTUAL ASSISTANT
CONTACT
--
Bolivar, VENEZUELA
LinkedIn
EDUCATION
BSc in Mechanical
Engineering
Universidad Simon Bolivar
Caracas, VENEZUELA
SKILLS &
STRENGTHS
Operations Management
Business Systems and
ERP
Process Documentation
Remote Team
Coordination
Customer Service &
Satisfaction
Data Organization
Multitasking
Priority Management
Presentations and
Reporting
Microsoft Office and
Google Docs
Trello, Skype and Zoom
Empathetic & Courteous
Fluent in English (C2)
Native in Spanish
HARDWARE
Intel i5 Laptop
16GB DDR3
500GB SSD HD
Win11 – Microsoft 365
100MBPs Fiber Optics
Internet
SUMMARY STATEMENT
Virtual Assistant with over 6 years of experience in project coordination, data
management, customer support, and business writing. Skilled in meeting
scheduling and note taking, translation services, communication management
cloud ERP and crypto-based payroll. Fluent in English and Spanish. Seeking to
leverage my expertise and bilingual abilities to provide excellent administrative
support.
RECENT WORK EXPERIENCE
Administrative Operations Assistant
VALUEDETROIT LLC
2018 - current / Detroit, MI (Remote)
• Administration: Managed wide-ranging administrative tasks, business
correspondence, and customer requests for 100+ property management
portfolio.
• Meeting scheduling and note-taking: I was responsible for scheduling and
taking notes in various meetings, using Freeconferencecall and Skype. I used
Google Calendar to find suitable times and dates for meetings, invited
participants and set agendas. I also used Krisp AI to capture the key points,
decisions, actions, and follow-ups of the meetings, and share them with the
relevant stakeholders.
• Communication Management: Drafted professional correspondence in
English and Spanish tailored for wide client base including customers, investors,
contractors, and government agencies.
• Business Writing: Composed over 100 official invoices, collection letters, status
updates, and tax documents annually to maintain company compliance.
• Data Governance: Maintained highly organized records in Google Drive on
$2M+ portfolio enabling leadership visibility into business health.
• Customer Service: Provided ongoing customer support through warm call
transfers, timely follow-ups, and issue resolution resulting in increased
satisfaction.
• Translation Services: Flawlessly translated complex specialist and legal
terminology between English and Spanish enabling clear communication between
the company and Spanish speaker only customers.
• Accounting Management: Tracked accounts receivable by reconciling
statements in Odoo Accounting and coordinating payments with
owners/contractors for on-time payments. IRS Fed tax filing was coordinated.
• Systems Integration: Implemented cloud ERP and created standardized
procedures to scale operational bandwidth for growing client base.
• Payroll: Implemented crypto-based payroll system to ensure timely and secure
remote staff payments totaling over $50,000 annually.
• HR, Training and SOPs: Created standardized SOPs for 12+ person remote
team to facilitate client portfolio growth through streamlined on/off-boarding and
training.
Khristiam Alvarez – VIRTUAL ASSISTANT
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Project Operations Manager
ITT Bombas Goulds de Venezuela, CA
2014 - 2018 / Puerto Ordaz, VENEZUELA
• Project Coordination: Coordinated cross-functional product delivery
process between headquarters in Germany and installation teams in
Venezuela.
• Testing and Quality Assurance: Attended and verified pump factory
tests in Germany, ensuring quality and compliance during pre-shipment
factory product testing for $20M+ projects.
• Data Management: Maintained detailed equipment records in centralized
system accessible across global locations.
• Customer Support: Provided technical support and guidance to PDVSA on
pump selection and sizing, using Excel and PowerPoint.
• Training: Conducted training sessions on pump operation and maintenance
for PDVSA staff.
• Administrative tasking: Demonstrated excellent skills in organization,
communication, technology, critical thinking, and multitasking.
Khristiam Alvarez – VIRTUAL ASSISTANT
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