Khizer Farook

KHIZER FAROOK SKILLS Excellent leadership and negotiation skills. Result oriented and team player. OBJECTIVE Good presentation skills. My objective is to become associated with a company where I can best utilize my skills and gain further experience while enhancing the company’s productivity and reputation, resulting in a chance to grow as a dedicated professional. Good verbal and written English communication skills. Good organizational and interpersonal skills. Microsoft Word, Power Point, Publisher and Excel. Patient and active listener. Microsoft Dynamics AX user. Certified Bing & Google Ads manager. EXPERIENCE Client Account Manager | Zones Inc. | November 2018-Present -- Managing and dealing with portfolio of multi-million dollars clientele. Assuming full accountability for assigned accounts in all https://www.linkedin.com/in/khizerfarook/ aspects: Anticipating customer needs and proactively addressing them throughout the customer life cycle, demonstrating lead time awareness, ensuring a frictionless renewal process, and ultimately positioning assigned accounts for growth. Demonstrate technical aptitude by being able to respond to customer’s technical inquiries regarding Zones service, or direct them to the proper channel, or resource. CERTIFICATES Received certificates of training courses on; Google Ads Bing Ads HP Basics of Finance HP Finding Funding Ongoing monitoring of assigned accounts, Successfully HP Inventory Management navigate, interpret, and leverage provided tools and HP Hiring Staff and Profit & Loss systems to measure and report on customer experience, HP Profit and Loss customer health, product utilization, and consumed content, etc. Take correct actions in a timely manner based on this visibility to ensure customer success. Build and establish lasting relationships, and achieve trusted status with the customers in order to help them realize their definition of success. Collaborate with Account Executives, Account Managers, and others in order to communicate and update each other on your efforts to ensure effective execution on customer success plans, and make progress on the growth strategy. Timely and proficient response to incoming communication, demonstrating professionalism and confidence. Dealing with general queries, quotation management, order placement and open order management. To ensure contract renewals are prepared and sent to customers in a timely manner. Maintain accurate and current customer information, including current contract prices in the relevant order entry systems. Manage order/query receipt through group email inbox. Process Orders through the order entry systems promptly and accurately within agreed KPI targets in a deadline driven environment. Receipt, documentation and fulfilment of orders including handling of holds & cancellations in accordance with manufacturing capabilities. Schedule deliveries in consultation with the transport department, and advise customers accordingly. Monitor any manufacture rejections/backorders as they arise, and ensure that the customer is advised of the status of unfulfilled orders. Ensure that accurate invoices are raised for all product delivered, and that supporting documentation is available as required. Liaise with Pricing Team/Sales to resolve pricing queries from customers. Resolve customer complaints promptly and effectively. Liaise with all internal departments to ensure that the highest quality service is delivered to customers. Liaise with third party service providers, where required. Prepare and present monthly account progress reports and presentations. Mediate between clients and the organization. Handle and resolve customer requests and complaints. Build sustainable relationships of trust through open and interactive communication. Develop solid relationships with Zones customers. Interact with customers on a daily basis. Establish relationships with multiple people in multiple departments. Constantly communicate outstanding orders, constraints and alternatives. Provide for Customer operational and reporting needs. Be the first and primary line of contact on all customer issues and concerns. Process project worksheets for inventory allocations. Monitor and coordinate inventory management activities. (Hardware) Monitor and provide support activities on Customer contracts. (Software) 2 Sales Operations Executive | Konsolidated | December 2017-November 2018 Strategizing and developing advertising campaigns online on Google, Bing ads, analytics and Facebook. The overall management of third party suppliers of leads including managing contractual agreements. Ensuring the outsourced activities are performed in line with the company rules and regulations. Creating and continuously improving a sales generation framework including defined service levels, performance metrics, change requests and reporting. Assessing and supervising the standard of performance of all service providers in line with service level agreements including challenging underperformance and escalating issues and risks. Producing and regularly reviewing a service improvement programme for the outsourced activity and organise and direct any change management activities. Acting as the primary point of escalation for stakeholders and the outsourced partner and being responsible for managing all escalations through to effective resolution. Regularly visiting outsourced sites to build effective relationships, conduct regular reviews and monitor performance. Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understand customer needs and requirements. Route qualified opportunities to the appropriate sales executives for further development and closure. Achieve agreed upon sales targets and outcomes within schedule. Research accounts, identify key players and generate interest. Maintain and expand database of prospects. Team with outsourcing partners to build pipeline and close deals. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. Establish, develop and maintain positive business and customer relationships. Reach out to customer leads through cold calling. Maintains database by entering, verifying, and backing up data. Writing blogs and news articles for company related blogs and landing pages. Proofreading blogs and articles written for company landing pages. Senior Team Lead and Manager | Content Verge | July 2016-April 2017 Analyzing client complains and resolving disputes in context to company policies and terms of use. Reviewing and scrutinizing customer refunds and abuse complains following company SOPs. Investigating dubious customer profiles and taking relevant action. Communicating with customers regarding order status and queries. Communicating with sales department on order status. Managing in-house and outsourced resource work. Creating new sophisticated and generic responses to clients’ queries. Creating official policies for smooth flow of work. Overall management of quality assurance team and writers in the office. Performance evaluation of team members. Creating policies for effective problem solving of company issues and projects management. 3 Writing blog articles and article abstracts when required. Quality check of orders and processing orders generated on a daily basis. Senior Executive and Team Lead | Content Verge | May 2016 – June 2016 Managing and reporting team performance. Checking quality of the content created by team members. Managing and working along with QA team. Evaluating team members for growth and increment. Managing office premises and assets. Preparing monthly commission sheets of writers. Preparing reports and dissertations. Writing blog articles. Preparing business plans. Writing news articles. Preparing academic reports. Preparing performance analysis reports. Proofread at all stages from initial writing to final print and/or online materials. Write and copy edit all offer information supplied by client and format type as per established styles. Best top performing team award for the month. Quality check of orders and processing orders generated on a daily basis. Senior Executive| Content Verge | Nov 2015 – May 2016 Preparing reports and dissertations. Writing blog articles. Preparing business plans. Writing news articles. Preparing academic reports. Preparing monthly commission sheets of writers. Preparing performance analysis reports. Proofread at all stages from initial writing to final print and/or online materials. Write and copy edit all offer information supplied by client and format type as per established styles. Writing various types of content, from blog posts to eBooks to infographics. Creating brochures and flyers. Senior Administrative & Operations Assistant| Dine Delight Catering & Events| Nov 2014 – Nov 2015 Establish work schedules and procedures. Draft monthly and quarterly progress reports. Interact with customers and clients on a regular basis and resolving their issues. Monitoring procurement process and authorizing purchases. 4 Arranging supplies, billing, invoices, assets, inventory and stationery. Administering payrolls; collecting user fees and payments on overdue accounts. Examine and verify accuracy of work and authorize routine payments, credits and other transactions. Co-ordinate activities with other work units or departments. Implement efficient working processes and co-ordinate, assign and review the work of staff. Maintaining arrival/departure record of office vehicles and mutually deciding duties of fleet staff. Monitoring projects / events and report writing on performance of projects/events / meetings. Resolve work-related problems and prepare and submit progress and other reports. Cash handling with receipts and documentation; reporting consumption of stock. Administering accounts payable and receivable. Processing, verifying and recording financial documents and forms. Quality checking of supplies, follow ups and ensuring on time delivery. Maintaining database of all procurement procedures and relevant documentation. Market survey and research for cross checking rates and new products and companies. Production analysis and selection; Issuing work orders. Carry out spot checks of production area by the team in order to mitigate risks. Authorizing travels and reservations for staff. Submitting bids for projects and following up with partner organizations. Liaise with contractors and vendors and ensure maintenance and repair work of office premises furniture, fixture and equipment. Preparing and reporting fuel consumption and maintenance report. Senior Administrative Assistant| Dine Delight Catering & Events| Nov 2013 – Nov 2014 Maintaining daily purchase reports and comparisons with previous months. Ordering and stocking office supplies necessary and processing purchase of items. Participated in interviews and hiring of new staff. Preparing reports and letters for bidding. Managing and reporting from purchase till depletion of assets. Receive, store and issue goods. Maintaining stock records and updating inventory. Selling and reporting of old assets and stock. Training and supervising other support staff. Preparing materials for special events such as invitations, guest lists, RSVPs etc. Preparing menus and assigning tasks to cooking teams. Complete expense reports and managing related record-keeping. Processing account payable invoices. Processing account receivable invoices. Inventory/ Stock Management. Identifying, rating and verifying new suppliers. Responding to payment status inquiries. Assist in managing budget and adding funds. 5 Providing work direction to and training of other administrative personnel. Maintaining records such as contract expirations, date notifications, contract renewals/move out obligation letters, security deposits, return letters, logs and lists as necessary. Administrative Assistant| Dine Delight Catering & Events| Jan 2012 – Nov 2013 Petty cash handling and recording. Recording purchases from petty cash with approvals. Provides phone support; assumes responsibility for copying, faxing, and maintaining filing and tracking systems. Plan and organize work to ensure accurate and logical organization of files, documents and records. Ensure effective control of forms, control confidentiality of files as necessary. Coordinate independently onsite/offsite. Managing office repair works. Preparing grammatically correct correspondence, reports, tables, and analyses. Generate and format basic presentations. Tracking invoices. Providing clerical support including filing, faxing, copying, scanning, mailing, and some data entry. Making Travel arrangements and hotel reservations for staff; Arranging and managing social events. Maintaining lists of customers and vendors. Managing all correspondence with stake holders. Compliance of complete procurement process from approval generation and procurement of items. EDUCATION MBA Finance | 2014 | Mohammad Ali Jinnah University| CGPA 3.3 Bachelors in Commerce | 2010 | Punjab College of Commerce | Grade A F.sc Pre-Engineering| 2008 | Punjab College of Information Technology | Grade A Matriculation in Science| 2006 | Siddeeq Public School | Grade A REFERENCES Haroon Zulfiqar | Assistant Manager | Zones LLC | Cell:- Farhan Munir | Operations Manager | Konsolidated | Cell: 0333 - Asfand Yar Khan | Operations Manager | Konsolidated | Cell: 0300 - Haris Khawaja | Head of Company | Content Verge | Cell: 0334 - Ehtesham Hussain | Domain Manager | Content Verge | Cell:- Sheikh Omer | Chief of Operations | Dine Delight Catering and Events| Cell:- 6