Khenn Artos Providencia

Khenn Providencia Address: Block 10, Lot 17, San Mateo VIllage Barangay Banago, Bacolod City Negros Occidental, 6100 Cellphone:- Email:-Specialty Seasoned Specialist for Customer Service Support and Technical Support with more than 7 years of experience. Experience Consultant Sutherland Global Philippines, Taguig City, BGC. January 2016 – November 2017 (1 year and 11 months) I was assigned in two different accounts which are highly technical in nature providing both customer services and technical support to the customers of the clients. One account belongs to the telecommunication industry. I was able to provide technical support to small medium business with their voice over IP phone system. There also times that I do follow ups on opened tickets in other line of business if the work load is not high. The other account belongs to an accounting software development industry. I provide technical support specific to the software alone regarding troubleshooting and installation issues. We also provide how to and basic accounting implementation on the software that helps our customers manage their small and medium businesses. The fun thing about this account is I also have the chance to do remote session so I learned a lot of experiences in this company, Technical Support Associate PCCW Teleservices, Pasig City, Ortigas. September 2014 – May 2015 (8 months) My primary responsibility is to provide high quality technical support to the customers of the client via remote session. We do tune ups on their computers and if the customers have a subscription, we do manual removal of viruses. The client is an anti-virus provider and we provide the premium support. On top of that we also troubleshoot 3rd party software to the best of our effort to increase customer experience and value to our services. We cater both small and medium businesses markets. Customer Service Representative Teleperformance, Bacolod City, Negros Occidental. May 2010 – January 2012 (1 year and 8 months) My primary responsibility with this company is to provide warranty support to the customers of the client. Since the customers are consumers of the products being manufactured by the client, Account maintenance and troubleshooting is a major part of our scope and support. The client is a manufacturing company that caters all types of markets particularly general consumers. Customer Service Representative Teleperformance, Bacolod City, Negros Occidental. May 2007 – June 2009 (2 years and 1 month) My primary responsibility with this company is to provide Customer Service Support and Technical Support to the customers of several clients I was assigned. I started with a client that is one of the top companies in the telecommunication industry in United States. This is a very challenging account provided that this is my first working experience. I knew nothing about the industry and the account that I will be handling. With hard work and ssdetermination, I was able to gain a lot of experience providing the highest customer service to all the customers of the client. The next client I handled is a printer manufacturing company that caters small and medium businesses. We do both software and hardware troubleshooting to the customers. I’ve got a chance to do remote session with my customers to resolve their issue and I had fun doing it. The solutions we provide are within the warranty inclusion of our products. Our customers are mostly from small and medium businesses. Then I was reassigned to cellphone manufacturing company as an L2 support providing a mix of customer service and Technical Support. I provided warranty services to the customers recommending solutions to their issues with the product. We support general consumers. Education Bachelor of Science in Computer Engineering University of Saint La Salle, Bacolod City, Negros Occidental. College Graduate Date Graduated: October 2010 High School Level La Consolacion College, Bacolod City, Negros Occidental. Date Graduated: April 2002 References Jun De Leon, Sutherland Global Philippines- Mylen Ramirez, iQor Bacolod- Mark Anthony Generosa, Airport Ilo-ilo-