Khaye Ann Ordero

KHAYE-ANN ORDERO CUSTOMER SUPPORT ADVOCATE 160 Roman Kalalo St. Taysan, San Jose, Batangas, PH CAREER OVERVIEW Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. WORK EXPERIENCE Outbound Sales Representative Customer Service Representative HEALTHCARE ACCOUNT TELCO ACCOUNT Transparent BPO Philippines | July 2022January 2024 Results-CX Lipa | September 2021-June 2022 Engages decision makers in conversations regarding product or service. Meet sales quotas and revenue targets, and provide a superior customer experience. Building connection to the leads. Handling customer complaints by providing solutions within a time limit to ensure the customer is satisfied. Ensure information is accurate and valid by creating and updating records. Patient Support Agent HEALTHCARE ACCOUNT Walgreens Virtual Care | Freelance 2024 Handle responses to straightforward patient support requests and escalate more nuanced questions to the appropriate next step. Send pre written communications to specific cohorts of users via Hubspot (email) and SMS. SKILLS Google Spreadsheets Customer Service Lead Generation Administrative and Office Support Sales Google Calendar Customer Support Ticket Support REFERENCE Karen Mae Aquino HR Specialist | Results-CX Lipa-Theresa Dela Cruz Former Supervisor | Transparent BPO-Cristina Arias Former Supervisor | Walgreens Virtual Care- I hereby declare that all the above information is correct and accurate. KHAYE ANN D. ORDERO