Khay Lyn C.Daamo
Professional Goals
As your Virtual professional my goal is to provide dedicated
support that is rooted in the standard of excellence, integrity ,open
communication, and collaboration to Clients.
Khay Lyn C. Daamo
Get in touch!
Work Experience
MyOutdesk,LCC- December 2020- Present
Mobile:
-
Email:-
Address:
Lot 21 Blk 6 Stallion Miranda Brgy
Mulawin, Francisco Homes SJDM
Bulacan, Philippines
Languages Spoken
English
Asian:
Filipino
Academic History
Lyceum North-Western University
College-BS Nursing
General Virtual Assistant•
Operation Assistant for a B2B Consulting Firm. June2023-Present
Operation Assistant
TASK
- Compiling and sending appointment reminder emails (Mail merge)
- Creating appointment spreadsheets
- Saving appointment notices
- Updating the weekly dashboard (googlesheet)
(Client Tool ACCESS)
- Saving approval, signed fees, and documents
- Sending updates and reviewing reports
- Checking emails for any order changes
- Updating my own spreadsheet for confirmed appointments
- Following up with facilitators or coordinators for updates
- Importing data into ShareFile • (Sharefile)
Recruitment Assistant Jan 2023-June 2023
Supports the hiring process by performing various administrative and operational tasks to
ensure a smooth and efficient recruitment workflow.
TASK
Job Posting and Advertising in Linkend (Canva for ads post )
(RMS Recruitment Management System )TOOL
Reviewing resumes and applications to identify qualified candidates.
Organizing and categorizing resumes for easy retrieval.
GMAIL
Initial Communication with candidates through email about the recruitment process
Conducting Initial background checks and verifying references as needed.
(GOOGLESHEET)
Maintaining and updating candidate databases and applicant tracking systems
Providing support and updates to the recruitment team
(JOURNYX (time and expenses tool)
-Assisting employee for Time in and out reminder and update
-Checked and reviewed Expense before submitting for approval
-ProcessInitial approval
Client (Clinical management Support) Dec-2020-Dec 2022
Virtual Consultant-healthcare and Medical Equipment Supplies Company
TASK
(tool: dialpad)
Outbound Support and Customer Service (Patients Laboratory Results and Information)
Cold Calling and Appointment setter (Lead Generation)- warm leads researched info,
contacts and setting appointment.
Email Marketing ( Mailerlite)
Google Drive management ( Employee Documents and files and Patients Consents):
Invoice editing
*Social Media manager assistant (PART TIME) freelance Jan 2023- Oct 2023
supports the social media manager and the overall social media strategy of a company or
individual.
TASK
Administrative Tasks
TOOL ( ASANA, Trello) (Googlesheet)
Organizing and archiving social media content and assets.
Handling administrative duties such as scheduling meetings, taking notes, and managing
documentation
Editing photo, create ads post and thumbnail for youtube (CANVA)
Video editing tool ( Da vinci , Capcut) Graphic Design and Multimedia Support,
Scheduling and Posting and Content Creation and Curation
Content Calendar Management,
EMAIL MARKETING
(Mailerlite and Mailchimp)
Service Desk
Accenture Inc. | 2017 - 2019
Technical support and resolve network, hardware and software issues with computers,.
TOOL: CRM, ShareFolder, MS Office tools, Google Sheet
TASK
- Subject Matter Expert- works on the back end process and admin task
- Scrubs ticket and uses MS Office tools to collate data, Client Presentation and coordinate meeting with
other support group from different country.
-Uses Company's CRM to manage tickets , Email and tasks include tracking, routing and redirecting
problems to correct resources
-Creates Root Cause Analysis Report for the tickets/ data with critical status and prioritize ticket.
-Manages Access to Team , as level 2 support that trains new hire helpdesk and serves as a Quality
Analyst
Remote Desktop Support/TSR
Accenture Inc. |-
Tool ( LMI) MS office
-Technical Support role and experience supporting consumer and corporate employees.
- Uses LMI tool a secure remote software to fixes issue with computer software and
application.
Customer Service Representative
SITEL Inc. |-
Task and Tool ( Citrix,Avaya,Siebel,and CIM)
-Helps customer with complaints and questions, give customers information about
products and services, take orders, and process returns
- Generate sales leads · Identify and assess customers' needs to achieve satisfaction
Specializations
Communication/Customer service ,Administrative Support , DataEntry, Researcher, LeadGeneration, Digital Marketing,Email Marketing
(Mailer Lite)
Tools and System used and familiar with as a Virtual Professional:
Client tools : RMS(recruitment management system)
Journyx (invoicing tool)
Access (CRM) consulting firm main system
Project Management Tools: Asana, Trello and Click up
GMAIL AND G-SUITE :Emails, documents, google sheets and drive (file storage)
Inbox and Calendar Management
Communication Tools: ZOOM AND GOOGLE MEET and Slack (Team and client meetings)
Social Media Management Tools: Canva(photo and video editing), Scheduling: Later.com
PROGRAMS&TOOLS:
MSOfficeToolssuchasWord,ExcelandPowerPoint
