KHAY LYN C. DAAMO
GENERAL VIRTUAL ASSSISTANT
PROFILE
EDUCATION-
LYCEUM NORTHWESTERN
UNIVERSITY
BACHELOR OF SCIENCE IN NURSING
SKILLS
Administrative
Customer Support
Technical Support
Resourceful
Communication
Organization
Email management
Adaptability
Teamwork.
Time management
Data Entry
Researcher
Lead Generation
TOOLS/SOFTWARE
Slack
Google Drive
Mailerliet/Mail
Zoom
chimp
Skype
WIX/Squaresp
Discord
ace
Microsoft
ASANA
Teams
Journyx
Google Meet
RMS
Canva
Microsoft
CapCut
Tools
Dialpad
Social Media Platfomrs
I have worked as virtual assistant for 4 years with in experience providing comprehensive
administrative support, customer service, cold calling, appointment setting and social media
management. In my most recent role as an Administrative Assistant for a life & health
insurance company I managed daily commission processing and dashboard refreshes across
carriers, imported and validated CRM agent lists, and maintained accurate records. I launched
and coordinated a Policy Conservation / Potential Lapse workstream for Carriers, reviewed
debt/rolled-up reports and prioritized outreach for at-risk accounts, and supported recurring
meetings with action-item tracking. Skilled in content creation, engagement analysis and
marketing plan execution to grow brand awareness and follower engagement, plus market
research and data collection. Highly organized, detail-focused and able to manage multiple
priorities simultaneously; quick to adapt and learn new systems, delivering reliable, accurate
results in dynamic environments.
WORK EXPERIENCE
Administrative for Insurance Company
-
Managed daily commission processing and maintained the master commission
spreadsheet and management/agent dashboard; performed error/completeness
checks and ensured daily refreshes across carriers where access permitted.
Imported and validated updated agent lists into the CRM daily; corrected
mapping/record issues to keep agent data current.
Launched and ran the Policy Conservation / Potential Lapse workstream for Mutual of
Omaha and F&G: established daily intake/download, compiled flagged names,
trained/assigned admins, and tracked statuses in a centralized spreadsheet while
coordinating follow-up via email.
Reviewed new debt/rolled-up report, created a prioritized contact list, initiated multitouch outreach (calls/texts where allowed, ≥2x/week), logged outcomes (voicemail,
DND, callbacks), and escalated promising accounts for case handling.
Supported recurring cross-functional meetings (note-taking, action-item tracking) and
maintained ongoing coordination; acted as single-source tracker in spreadsheets
pending monday.com edit access.
Key outcomes & constraints: dashboard current with daily updates; CRM imports
verified daily; launched tracking for 2 carriers; outreach initiated (high DND rate noted).
Action items: expedite carrier access codes and monday.com edit rights to enable full
carrier-system updates and workflow consolidation.
Tools: Excel/master dashboard, CRM, Zoom, phone/text outreach, monday.com (viewonly pending edit access).
Administrative & Bookkeeping Coordinator —
Email Management & CRM Support
Managed email communication efficiently (checked and triaged
twice daily: start of shift and before end of shift), ensuring prompt
responses and escalation of urgent items.
Performed daily bookkeeping in QuickBooks Online: recorded bank
transactions, reviewed and categorized income/expense entries,
assigned payees, and applied banking rules to automate recurring
transactions; identified and flagged transactions requiring further
clarification.
Provided Pharmacy support and maintained Workforce
Immunization Records (WIR); responded to vaccine information
requests by manually generating PDF forms when the automated
tool was unavailable, ensuring continuity of patient-facing
workflows.
Prepared and delivered a Zoho CRM Inventory presentation
covering benefits, features (real-time stock, integration with
sales/purchase, automated alerts), step-by-step access, and use
cases; offered hands-on assistance for access, permissions,
workflow setup, and troubleshooting.
Attended regular team meetings and provided weekly updates,
progress reports, and plans for next steps to align priorities and
maintain operational continuity.
Improved operational efficiency through process improvements
and automation (banking rules, systematic categorization), and
supported cross-functional teams (sales, purchasing,
management) with inventory and reporting needs.
-
KHAY LYN C. DAAMO
GENERAL VIRTUAL ASSSISTANT
WORK EXPERIENCE
Operation Assistant B2B Consulting Firm
EDUCATION-
LYCEUM NORTHWESTERN
UNIVERSITY
BACHELOR OF SCIENCE IN NURSING
SKILLS
Administrative
Customer Support
Technical Support
Resourceful
Communication
Organization
Email management
Adaptability
Teamwork.
Time management
Data Entry
Researcher
Lead Generation
TOOLS/SOFTWARE
Slack
Google Drive
Mailerliet/Mail
Zoom
chimp
Skype
WIX/Squaresp
Discord
ace
Microsoft
ASANA
Teams
Journyx
Google Meet
RMS
Canva
Microsoft
CapCut
Tools
Dialpad
Social Media Platfomrs
-
- Compiling and sending appointment reminder emails (Mail merge)
- Creating appointment spreadsheets
- Saving appointment notices
- Updating the weekly dashboard (googlesheet) (Client Tool ACCESS)
- Saving approval, signed fees, and documents
- Sending updates and reviewing reports
- Checking emails for any order changes
- Updating my own spreadsheet for confirmed appointments
- Following up with facilitators or coordinators for updates
- Importing data into ShareFile • (Sharefile)
Recruitment Assistant
May 2023-Jan 2024
Job Posting and Advertising in Linkend (Canva for ads post )
Reviewing resumes and applications to identify qualified candidates
Organizing and categorizing resumes for easy retrieval
Initial Communication with candidates through email about the recruitment process
Conducting Initial background checks and verifying references as needed
Maintaining and updating candidate databases and applicant tracking systems
Providing support and updates to the recruitment team
Assisting employee for Time in and out reminder and update
Checked and reviewed Expense before submitting for approval
Process Initial approval
Social Media manager Assistant ( part time)
Jan 2023- Oct2023
Administrative Tasks
Organizing and archiving social media content and assets
Handling administrative duties such as scheduling meetings, taking notes, and managing
documentation
Editing photo, create ads post and thumbnail for Youtube (CANVA)
Video editing tool ( Da vinci , Capcut) Graphic Design and Multimedia Support
Developing and implementing quality control systems
Scheduling and Posting and Content Creation and Curation
EMAIL MARKETING (Mailerlite and Mailchimp)
Clinical management Support
-
Administrative Tasks
Organizing and archiving social media content and assets
Handling administrative duties such as scheduling meetings, taking notes, and managing
documentation
Editing photo, create ads post and thumbnail for Youtube (CANVA)
Video editing tool ( Da vinci , Capcut) Graphic Design and Multimedia Support
Developing and implementing quality control systems
Scheduling and Posting and Content Creation and Curation
EMAIL MARKETING (Mailerlite and Mailchimp)
Accomplishment
Operations Assistant
As an Operations Assistant, I have effectively supported the Operations Manager by streamlining processes
and ensuring timely communication with clients. My proactive approach in managing appointments,
documentation, and data has contributed to a faster and more efficient service, ultimately leading to higher
client satisfaction. I am committed to continuous improvement and enhancing operational efficiency within
the team.
Clinical Management Support
I had the opportunity to work as a Virtual Consultant for a healthcare In a Medical Equipment Supplies
Company. My tasks included providing outbound support and customer service to patients regarding their
laboratory results and other information. I also conducted web research, cold calling, and appointment setting
for lead generation, using warm leads with researched information and contacts.
I managed employee documents, files, and patient consents. My role as a Virtual Consultant allowed me to
utilize various skills such as communication, research, organization, and customer service to support the
company in providing high-quality services to their clients
Outbound Support and Customer Service:
Handled an average of 30-40 patient inquiries per week regarding laboratory results and information,
ensuring timely and accurate responses to enhance patient satisfaction.
Lead Generation:
Conducted web research and cold calling, generating an average of [insert number] warm leads per month.
Successfully set appointments that led to [insert percentage]% increase in consultations for the healthcare
services provided.
Email Marketing:
Managed email marketing campaigns using MailerLite, achieving an average open rate of 75 % and a clickthrough rate of 70%, which contributed to increased engagement and client retention.
Document Management:
Organized and maintained employee documents, files, and patient consents in Google Drive, improving file
retrieval efficiency by 90% and ensuring compliance with healthcare regulations.
Invoice Editing:
Edited and managed invoices with a focus on accuracy and detail, reducing billing errors by 80% and
expediting the payment process
Assistant of Social Media Manager
1.Administrative Support:
Organized and archived 2 social media assets and content pieces, improving the efficiency of content retrieval
and management by 80% and ensuring a streamlined workflow for the social media team.
Managed administrative tasks, including scheduling [insert number] meetings per month and maintaining
accurate documentation, which enhanced team communication and collaboration.
2.Content Calendar Management:
TOOLS/SOFTWARE
Google Drive
Zoom Skype
Discord
Microsoft
Teams
Google Meet
Canva
CapCut
Dialpad
Social Media
Platfomrs
Slack
Mailerliet/Mail
chimp
WIX/Squarespace
Assisted in maintaining and updating the social media content calendar, ensuring a consistent posting schedule
that contributed to a 20 % increase in audience engagement over a week.
Coordinated the timely publication of content, resulting in 85% adherence to the planned posting schedule.
3.Graphic Design and Multimedia Support:
Created 5 to 7 simple graphics and multimedia content pieces using tools like Canva and Capcut contributing to
a more visually appealing social media presence.
Assisted in video editing and production for social media posts, leading to a 95 % increase in video views and
engagement.
4.Scheduling and Posting:
Scheduled posts using social media management tools like Buffer, ensuring optimal posting times that resulted
in 90 % higher engagement rates.
Monitored post performance and adjusted scheduling strategies based on audience behavior and engagement
metrics.
5.Content Creation and Curation:
ASANA Journyx
RMS
Microsoft Tools
Da Vinci
Assisted in the creation of engaging content, including graphics, videos, and written posts, which contributed to
a 85% growth in follower count over a month.
Curated relevant content from various sources, increasing the variety of posts and enhancing audience interest,
while writing engaging captions and implementing appropriate hashtags to boost visibility.
As a part-time Social Media Manager Assistant, I have effectively supported the social media manager and contributed
to the overall strategy by managing administrative tasks, maintaining content calendars, creating graphics, scheduling
posts, and curating content. My experience has fueled my enthusiasm for continuous learning and growth in the
dynamic field of social media management. I am eager to further develop my skills in content creation, analytics,
strategy development, and community engagement to enhance my proficiency and impact in this area.
