Khate Dela Rosa

KHATE F. DELA ROSA • CUSTOMER SERVICE REPRESENTATIVE • TECHNICAL SUPPORT REPRESENTATIVE • SOCIAL MEDIA MANAGER CONTACT ME --Balanga City, Bataan EDUCATION- Bataan National High School 4th Year Governor in Supreme Student Government (SSG- The University of Manila Bachelor of Science in Foreign Service Bureau of Immigration On The Job training (OJT) SKILLS Excellent knowledge in GSuite, Microsoft Office, Excel, Word, PowerPoint Advanced knowledge in creating contents Technical Support Customer service Innovative thinking Excellent planning skills Managing Social Media Accounts Basic knowledge in Graphic Designing and Marketing My main objective is to learn as much as possible and contribute to the development of the company. As an employee, I will be ready to take on various tasks and responsibilities. I am also prepared to face any problems that may arise and solve them fast. I am a person who has a strong foundation of knowledge and skills in the field of technology. I can aggressively pursue multiple goals and stand up for my beliefs. WORK EXPERIENCE January 2018-July2018 Restaurant Server and Cashier Pizza Hut, Manila, Philippines My role is to serve our customers delicious foods with care. I give them an excellent service for me to meet their expectations. I am the one who is in charge when it comes in taking orders and processing their bill or receipt. April 2019-January 2020 Customer Service Representative Technical Support Representative/ Sales I worked in one of the American television and satellite providers. I provide great customer service such as providing information about their accounts and meet their needs. Giving solutions to our clients with the technical issue of their products from the company. Up-selling to the clients. 2019-Present Social Media Manager I manage my online businesses. Creating valuable contents to help many entrepreneurs with their business. Creating marketing ads to get sales and target the market. Basic branding and optimizing social media profiles. Knowledgeableon Facebook, Instagram, Tiktok, Youtube and other marketing tools.