Kharla Guarino Tuvera

KHARLA TUVERA VIRTUAL ASSISTANT SKILLS AND TOOLS A BIT ABOUT ME: I'm a goal-oriented person that once I set my mind into something, I won't ever leave it without being successful. I worked hard, quickly and efficiently. I have the initiative to learn more if there's a need. CONTACT ME AT: - Skype :-Gmail :- Customer Service Support (Social Media, Chat and Email Support) Social Media Management Data Entry and Internet Research Graphic Design Email Marketing Proficient in using the following tools: Google Apps (Sheets, Docs, Slides,Drive) Monday and Trello Canva and Adobe Photoshop Microsoft office (Word, Excel, PowerPoint, Publisher, OneNote, Outlook) Mailchimp and ActiveCampaign Shopify Facebook, Instagram, Skype Zendesk Hubstaff and Time Doctor WORK EXPERIENCE ACADEMIC HISTORY: LA CONSOLACION COLLEGE MANILA B.S TOURISM MAJOR IN TRAVEL MANAGEMENT Semestral Dean's Lister SY 2013 - 2014 EMAIL MARKETING SPECIALIST GLance Media (July 2019 - Present) Part Time Create graphic contents for email (Ads,Promotions, Newsletters, Flyers) Copywriting Help in creating email marketing strategies SOCIAL MEDIA CUSTOMER SUPPORT Storm media LTD (February 2019 - July 2019 ) Manage stores through updating the postings in the Facebook page Answer queries, recommendations and requests of the customers found in the comments section of the postings Respond to customers inquiries through the page's inbox Updates Google Sheets for clients record. UNDERWRITING ASSISTANT RR DONNELLEY (November 2016 - October 2018) Conducts underwriting back processing activites which include policy typing, preparation of new policies, renewals, endorsements, renewal notices and certificates. Inputting of processing information into different Underwriting systems (AIM, Imageright and Docucorp). Generation of policy information, specification, schedules and endorsement documents for issuance to external clients. CUSTOMER CARE REPRESENTATIVE SYKES ASIA INC. (SEPTEMBER 2014 - SEPTEMBER 2016) Assist customer's concerns regarding their Auto loan. Produce quality calls to exceed customer's expectation.