Khareen Alaissa Mananghaya

Khareen Alaissa Mananghaya 86 Cristobal St. Karuhatan Valenzuela City Email:-Cell:- ________________________________________________________________________________ Personal Details Born in Manila on January 25, 1990 . Married, Filipino citizenship, Roman Catholic. Above-average communication skills, fluent in English and Filipino, Dependable, analytical and hardworking. Can work under pressure with minimal supervision. Willing to work on graveyard shift. Summary Communicative person, with extraordinary abilities of interacting effectively over the phone, Qualities and Skills Good communication and negotiation abilities Capable of dealing with angry customer Patient Telephone manner Professional behavior Team player Proficient in Microsoft Office Programs (WORD, EXCEL, POWERPOINT) Excellent internet research skill Education High School: Valenzuela National High School College: Bachelor of Science in Commerce Major in Internal Auditing , Far Eastern University 3rd year undergraduate-) Work Experience Expert Global Solution (October 2009- January 2016) Amazon.com / Amazon.co.uk / Endless.com Customer Service Representative / Technical Support Representative/ Chat Support/ Mentor Duties and responsibilities handled three different lines of business in one account handled calls such as sales, returns and exchange, billing, general inquiry, technical assistance and transfers handled angry customers and able to calm them down capable of dealing with all types of customers dealt with complaints in an effective manner maintains discipline at all times