Khanyisile

Khanyisile Mzondi- | 15697 Andrew Street Protea Glen ext 16 Soweto 1819 |-| Khanyisile Mzondi | Khanyisile Mzondi Objective Personal information My primary objective is to continuously strive for excellence in all my endeavors, with the goal of becoming a highly Nationality: African Gender: Femal Driving Licence: Code 10 Date of birth: April 08, 2002 Marital status: Single independent individual. I am committed to contributing meaningfully to the success and well-being of others, adding value through my actions, skills, and dedication. Education Experience Boston City Campus 2022 HC in Human Resource Management 75% Trinity Secondary School 2020 Grade 12 65% Regulatory Examination RE5 74% 2025 Skills Customer service Problem-solving Active listening Product knowledge Time management Customer relations Scheduling Product and service solutions Reference Lebogang Metcash Trading African Human Resource Manager Lindile Nkosi Team leader Hope Manager - Dash BPO- Icontact BPO- Dash BPO Customer Service Representative May 2023 - Currently employed at Dash BPO Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Responded to customer requests for products, services, and company information. Assisted customers in navigating company website and placing online orders, improving overall user experience. Exceeded performance metrics consistently, earning recognition as a top performer within the team. Enhanced customer loyalty by offering personalized solutions tailored to individual needs. Icontact BPO Sales Agent March 2022 - February 2023 Assisted call-in customers with questions and orders. Increased sales revenue by consistently meeting and exceeding sales targets. Enhanced product knowledge through continuous training and professional development training and professional development opportunities. Achieved top performer status within the company due to consistent high sales numbers. Set and achieved company defined sales goals. Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others. Metcash trading Africa (Salahadin) Teller February 2021 - July 2021 Processed customer transactions promptly, minimizing wait times. Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates. Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices. Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs. Language Isizulu English IsiXhosa KHANYISILE MZONDI