Khanh Hoang

EMPLOYMENT HISTORY Virtual Assistant to Editor in Chief Raw Food Magazine ( 2014 - 2016) KHANH HOANG VIRTUAL ASSISTANT DATA RESEARCHER PERSONAL PROFILE Motivated individual with experience in remote work involving web research, data entry and email outreach. Techsavvy, open-minded and hard-working. SKILLS & ABILITIES - Motivated, well-disciplined individual - Highly organized. Detail-oriented. - Knowledgeable in conversational English and native level of Vietnamese. Basic Finnish. - Team player Communication and email handling. Reach out to potential contributors. Negotiate and maintain relationships with contributors. Keep track and send report to Editor in Chief • Research and light writing. Occasional transcription CRM management. File Organization. Shift Leader Heron House (2016 - 2017) - Monitored customer satisfaction in all company products and services - Assisted in problem solving and brainstorming solutions to existing concerns Digital Marketing Assistant LaunchBoom ( 2017 - 2018) Write marketing emails based on templates and info provided by clients. Set up campaigns and automation sequence in MailChimp. Set up landing pages for campaigns using WordPress. Set up Google Analytics tracking Work with team members to ensure deadlines are met. Spam Analyst Cyren (2017 - 2019) Develop a deep understanding of spam/malware/phishing. Determine website's content and categorize them based on guidelines, client request and detection tools. Implement effective countermeasures to eliminate spam/phishing based on these identified patterns CONTACT INFORMATION Phone: - Email:-Skype:- EDUCATIONAL HISTORY Ho Chi Minh University of Social Sciences and Humanities Bachelor of Spanish language 2010 - 2012 QUALIFICATIONS Proficient in project management and team collaboration software such as Slack, Trello, Asana. Familiar with MailChimp. Basic WordPress skills. Proficient in Google Suite. Fluent English speaker ( IELTS 7.0)