Khalid Moutatahir

Khalid Moutatahir Customer Support & Administrative Specialist | Client Relations | Office Operations casablanca, Morocco https://www.linkedin.com/in/khaled-Moutatahir Profile Efficient and self-motivated Administrative & Customer Support Specialist with over 4 years of experience in high-growth virtual environments. Expert in managing decentralized workflows, providing high-touch client support, and maintaining data integrity across various CRM platforms. Proven ability to operate independently in remote settings, ensuring seamless business operations and exceptional service delivery for international organizations. Work Experience Account Executive MyOutDesk •Act as the primary virtual point of contact for international client accounts, ensuring consistent service quality. Jun 2025 – Dec 2025 Casablanca •Deliver comprehensive customer support through multiple digital channels with a focus on timely resolution. •Manage CRM databases with high precision, documenting all client interactions and operational notes. •Coordinate the preparation of professional reports, service contracts, and invoices. •Collaborate across distributed teams to meet key performance indicators (KPIs) and service level agreements Data Entry specialist Fiverr Jan 2025 – May 2025 Remote •Executed high-volume data entry and digital record management with 100% accuracy. •Handled incoming customer inquiries and provided remote support services. •Conducted specialized online research and managed diverse administrative tasks for global clients. • Manage appointments and administrative tasks Front desk and sales support Associate Sabic company •Greet clients and visitors professionally May 2024 – Nov 2024 Casablanca, Morocco •Directed front-of-house operations and managed client inquiries in a fast-paced environment. •Facilitated sales operations by processing orders, managing invoices, and auditing delivery schedules. •Maintained CRM accuracy to support the sales team’s lead generation and followup activities. Customer service clerk Brain management • Respond to customer inquiries via phone, email, and in person . Aug 2022 – Feb 2024 casablanca, Morocco • Present and explain health insurance plans and benefits . • Support sales activities and close enrollments . • Maintain customer records and documentation and Achieve sales targets and service KPI's. Virtual assistant- freelance BELAY Company •Managed executive-level email correspondence, complex calendars, and digital filing systems. Feb 2021 – Mar 2022 Remote •Manage CRM systems and documentation •Supported business owners by streamlining administrative processes and generating performance reports. •Manage social media Accounts and generate paid campaigns and analyse Audience Data. Legal Administrative assistant (traineeship) Tiqa ELite Company • Manage reception and administrative correspondence . Jun 2019 – Feb 2020 Casablanca, Morocco • Organize and archive legal and real estate documents . • Coordinate with notaries and business partners. • Maintain accurate records and ensure compliance with company policies and legal requirements. Education bachelor's degree - private law faculty of law 2015 – 2018 mouhammedia, Morocco Baccalauréat -experimental science Mohamed VI High School 2012 – 2014 Casablanca, Morocco Skills Core skills • Customer Support | Administrative Support | CRM Management | Data Entry. Key platforms & Tools •Project Management tools : Notion , cupcut, Google workspace, Microsoft office 365 ,Canva . •Calendar Management | Email Management | Front Desk Operations |Sales Support | Client Relations . •Scheduling Tools: Google calendar, calendly. •Microsoft Office | Virtual Assistance | Documentation | Order Processing | Phone Etiquette. Languages •Arabic : Native speaker • English: advanced level • frensh : intermediate • Spanish: Basics • Communication tools: Zoom , Google Meet, Slack, loom, Gmail, outlook • CRM systems: Salesforce, Hubspot , Zendesk. • Ai Tools: Chatgpt, Gemini, Manus, Lovart .