Khaleel Ahmed

KHALEEL AHMED PMP Certified | Project & Operations Manager | Technical Project Manager | Infrastructure Migration Lead SUMMARY Focused and certified IT professional with nearly 20 years of experience in infrastructure and migration Project across Wintel and non-Wintel platforms, specializing in cloud and non-cloud application and server migrations across multiple domains. Proven success as Project Manager and Operations Manager in high-stakes environments, including banking and development sectors. Expert in team leadership, client support, server administration, and ITIL-driven service delivery, with hands-on exposure to globally renowned IT firms. Adept at managing risk, scope, and performance, while championing process excellence and customer satisfaction. Holds multiple certifications including PMP (v7), Scrum Master, Azure Administrator (104), Red Hat System Administration (Enterprise Linux 6), and ITIL V3. Recognized Dale Carnegie Communication Lead with a proactive mindset and strong interpersonal skills. Known for resolving complex issues, fostering team synergy, and delivering scalable technical solutions. MAJOR PROJECTS AND ACHIEVEMENTS Dell Technologies – IT Consultant: • Provided technical expertise and led multiple domain migration projects for clients such as Barclays Bank (USA), GE Vernova, Broadridge, and Sempra. Responsibilities included designing and implementing IT solutions, troubleshooting, user training, and cloud/non-cloud deployments. BCT Consulting for Dell Technologies – Project Manager: • AIGTKK-APAC – Migrated 150 servers and 70 applications using HCX Bulk Migration and Storage Move processes across cloud and non-cloud environments. • Emerson-US – Led planning for a server and application migration that was postponed due to client technical issues. • Barclays Bank-UK – Successfully planned and executed the migration of 2,000 storage servers and 700 applications, earning client and leadership recognition for flawless execution. DXC Pvt Limited – HPI Project: • Managed end-to-end migration of 13,500 servers and 200 applications, generating around $1 million in revenue. Focused on risk assessment, technical readiness, stakeholder engagement, and process improvement. Implemented factory model migration methods and achieved zero escalation during the project. Mindtree • Deutsche Bank Project: Acted as Technical Manager and Project Manager for a team of 150, delivering technical solutions, handling escalations, and managing security and compliance for banking applications. • • KPN (Netherlands): Provided application support for Wintel and non-Wintel environments, handling change management, incident response, and technical documentation for middleware technologies. TravelClick: Led data center application support and acted as NOC Lead, managing installations, incidents, and migrations such as the Austin to Lombard data center move, and delivering high-accuracy reports. Major Achievements: • • • Led complex migrations involving thousands of servers and applications. Consistently delivered projects with zero escalation and high customer satisfaction. Earned multiple appreciations from clients and leadership for flawless execution. PROFESSIONAL SKILLS SUMMARY TECHNICAL SKILLS System and Network Administration: • Demonstrated expertise in installing, configuring, and troubleshooting operating systems including Windows Vista, XP, and various Linux distributions. This includes desktop and server environments, where responsibilities spanned from OS installation to resolving intricate driver and hardware issues. Infrastructure and Application Support: • • Provided end-to-end support for both middleware technologies and user-level applications, including Java, JBoss, ColdFusion, Data Bridge, Ad Manager, and Business Intelligence tools. Oversaw middleware deployments and issue resolutions at L1, L2, and L3 levels, ensuring operational stability and adherence to ITIL processes such as Incident, Change, and Problem Management. Data Center and Cloud Migration: • • • Played pivotal roles in the migration of servers, storage, and applications from legacy environments to modern data centers and cloud platforms (both private and public). Responsibilities included pre-migration validation, CR (Change Request) creation and approval, technical resource planning, migration execution, post-migration activities, and meticulous documentation. Successfully managed and participated in large-scale projects, migrating thousands of servers and applications, with a strong focus on minimizing downtime and ensuring data integrity. Security and Compliance: • • • Maintained rigorous security standards, including vulnerability assessment and remediation, firewall configuration, and backup/restore operations. Ensured compliance with banking and industry regulations, and actively participated in risk assessments and security governance activities. Supported audits and helped develop disaster recovery plans, backup policies, and testing procedures. Networking and Firmware: • • • Extensive experience with network devices and technologies, including routers (e.g., Netgear), switches, wireless LAN solutions, and related protocols. Conducted functionality testing of router firmware, firmware upgrades for bug fixes and feature enhancements, and troubleshooting of advanced networking issues. Supported secure network access, implemented security protocols, and optimized network performance. Monitoring and Reporting Tools: • • Proficient in various monitoring and ticketing tools such as Cacti, Hobbit, Nagios, BMC, ServiceNow, and Jira. Utilized these tools for proactive system health monitoring, incident resolution, and project tracking. Generated regular reports on KPIs, migration statuses, incident resolutions, and SLA adherence. Automation and Scripting: • Developed and maintained automation scripts (e.g., PowerShell) to streamline repetitive tasks, such as migration runbooks and operational health checks, significantly improving team efficiency and reducing margin for human error. Technical Documentation: • • Established and updated comprehensive documentation covering runbooks, incident reports, knowledge bases, and process guidelines. Ensured version control and knowledge sharing among teams, fostering a culture of continuous improvement. MANAGEMENT SKILLS Project Management: • • • Led and managed complex IT projects, including cloud and data center migrations, storage upgrades, and application deployments. Responsibilities encompassed end-to-end project planning, scope definition, resource allocation, risk management, change management, stakeholder engagement, and adherence to budget and timelines. Applied PMBOK principles and agile methodologies to ensure project success with zero escalation. Team Leadership and Development: • • • Managed teams varying from small groups to over 150 members across multiple locations (Chennai, Bangalore, and global remote teams). Provided mentorship, conducted technical training, and fostered an inclusive environment that encouraged skill development, knowledge sharing, and innovation. Created leaders within teams by empowering individuals and giving constructive feedback. Stakeholder and Customer Management: • • Successfully interfaced with a wide spectrum of stakeholders including clients, application owners, solution architects, and program managers. Maintained transparent and regular communication through weekly and monthly updates, status meetings, and escalation management. • Consistently received appreciation for meeting or exceeding customer expectations, maintaining high CSAT scores, and delivering successful outcomes even under pressure. Process Improvement and Quality Management: • • Championed continuous improvement initiatives by analyzing workflows, identifying bottlenecks, and implementing standardized processes and best practices within the organization. Led process alignment efforts (e.g., aligning project-oriented to product-oriented approaches) and supported quality improvement planning. Escalation and Crisis Management: • • Demonstrated composure and effective decision-making during crisis situations such as data center outages, major incidents, and critical escalations. Ensured timely resolution by mobilizing resources, following escalation protocols, and maintaining open lines of communication with all involved parties. Resource and Performance Management: • • Oversaw resource planning, performance assessment, and workload distribution to ensure optimal productivity and minimal downtime. Maintained high standards in SLA compliance, project delivery, and operational excellence. Cross-Functional Collaboration: • • Fostered strong collaborations with engineering, application, and infrastructure teams, both onshore and offshore. Ensured all technical teams were aligned on project objectives, migration methods, and delivery timelines. Organizational Development and Culture: • • Acted as a single point of contact (SPOC) for various organizational initiatives, including change management and employee engagement programs. Promoted a positive work culture by organizing team-building activities, facilitating knowledge sharing, and supporting diversity and inclusion efforts. Reporting and Communication: • • Produced detailed reports for leadership and customers, including migration trackers, CR ledgers, and risk assessments. Communicate technical and non-technical information clearly and effectively to diverse audiences. Training and Mentoring: • Organized and delivered training sessions on technical topics, process improvements, and customer management. • Encouraged team members to pursue continuous learning and professional development. TOOLS & TECHNICQES Cloud & Migration • • Cloud Platforms: Private Cloud, Enterprise Resource Planning Applications, Virtualization Platforms Migration Tools: HCX Bulk Migration, Storage Move Tools, Migration Trackers Networking & Infrastructure • • • Routers & Switches: Netgear Routers, Wireless LAN Adapters, Access Points, Hubs, Bridges Network Monitoring: Cacti, Hobbit, Nagios Firewall & Security: Check Point, Juniper, McAfee, Antivirus Software, Content Filtering, Email Security Appliances Operating Systems & Platforms • • • Windows: Windows Vista (Home), Windows XP Linux: Linux-based Exchange Servers, LDAP Technology Virtualization: VMware, x86 Physical and Virtual Environments Application & Middleware Support • • • Middleware Platforms: Java, JBoss Cluster, ColdFusion, DataBridge Application Business Applications: Ad-Manager, Data-Mining Application, Business Intelligence Application GDS Providers: Amadeus, Sabre, Galileo, Expedia, Pegasus Monitoring & Incident Management • • Ticketing Tools: BMC, ServiceNow, JIRA Monitoring Tools: Cacti, Hobbit, Nagios, Web URL Monitoring Project & Team Management • • • Documentation & Reporting: Microsoft Office Suite, Weekly/Monthly Status Reports, KPIs and Burn Down Charts Project Management Concepts: PMBOK, ITIL (Service Level, Incident, Change, Problem, Configuration Management) Process Automation: PowerShell Scripts (for Run Book creation) Database & Storage • • Database Management: Oracle, SQL Server Storage Solutions: Storage Area Networks, Backup Solutions (NetApp Tool) Email & Messaging • • Email Servers & Security: Mirapoint, Email Virus Protection, Anti-Spam Software, Email Encryption Tools Messaging Platforms: IMS (Inbound Messaging Services), OMS (Outbound Messaging Services) WORK HISTORY ➢ Dell Technologies, Bengaluru, India IT Consultant 10/2021 - 01/2026 ➢ BCT Consulting, Chennai, India Project Manager 10/2020 – 09/2021 ➢ DXC Pvt Limited, Bengaluru, India Project Manager 03/2018 - 03/2020 ➢ Mindtree, Bengaluru, India Senior Technical Specialist 07/2007 - 01/2018 ➢ CSS Corp - Slash Support India Private Ltd, Chennai, India Application Support Engineer 02/2006 - 06/2007 ➢ Sutherland Global Service, Chennai, India Desktop Support Engineer 09/2005 - 02/2006 EDUCATION Bachelor of Science (Physics), University of Madras, Chennai CERTIFICATIONS & TRAININGS ✓ ✓ ✓ ✓ ✓ Project Management Professional (PMP) (v7), PMI Certified Scrum Master Cloud Certified Azure Administrator (104) Red Hat System Administration (Enterprise Linux 6) ITIL V3