Khairuzan Awang Omar

Khairuzan A. Omar 📩-📱 - 🏠 Manila, Philippines EXPERIENCE Jayride, Australia— Transport Booking Support- (Jayride.com is an online travel platform that specializes in comparing and booking ground) SKILLS ● Data Entry ● Email Management ● Social Media Management ● Canva Editing ● Customer Service(calls) ● Admin Task ● Data Base Management ● Multi Tasking ● Order Fullfilment November 2019 - PRESENT ● ● ● ● ● Jayride.com is an online travel platform that specializes in comparing and booking ground transport services, including shuttles, private cars, and other transfer options in different locations around the world. • I work directly with our transport providers, travel agents, and partners such as Booking.com and Expedia to ensure that we provide the best solutions for passengers concerns, complaints, and special requests. Communication is done via email, chat, and phone calls as appropriate. • The task also involves directly answering passenger inquiries about their bookings via email. RE/MAX, Iowa— Social Media MArketing (Virtual assistant) RE/MAX Concept is a premier upscale real estate firm. They specialize in new construction, residential, and commercial real estate in Central Iowa. February 2021- January 2023 ● ● ● ● ● ● Managed social media platforms, developing, and executing engaging strategies, creating content, and monitoring platforms. Created attractive marketing collateral, including posters and flyers, to showcase properties and generate buyer interest. Conducted market research and competitor analysis to stay updated on trends and enhance marketing strategies Sending Sellers Report using Realvolve,Analytics, Paragon, Showing time. Creating Home of the Day Videoand Price reduced poster using Canva and posted in all Social Media Platform Such as Facebook, Instagram, Twitter and Google my Business. Sending an email to a prospective buyer/seller. AWARDS ● Top Performer From Dec 2023 upto Present Tools and Soft ware ● ● ● ● ● ● ● CRM Realvolve Dropbox Clean | Never Bounce Sales force Canva Aircall ● Slack ● Open AI ● Help Scout ● Monday.com ● Showing Time ● Pinterest ● Paragon ● Analytics ● Zoom ● Gmeet ● Social Made Simple Genpact, Philippines— JCustomer Solution Representative September 2017- April 2019 (Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York. ) ● Reviewed and provided comprehensive explanations of account charges to ensure customers' understanding and satisfaction. ● Assisted banking customers who experienced fraud or identity theft, offering support and guidance throughout the resolution process. ● Provided assistance to customers in replacing lost or stolen credit or debit cards, ensuring their financial security and peace of mind. ● Guided customers through payment processes over the phone or online, ensuring a smooth and convenient transaction experience. Convergys, Philippines— Incorporated September 2014- September 2015 (Convergys is a leading global provider of customer management services, offering a comprehensive range of solutions across multiple industries.). ● Inbound Sales Agent: handled incoming calls, renewed customer's network service ● contracts, processed and sent new handsets, ensured order fulfillment ● Outbound Sales Agent: proactively offered contract renewals, processed new handset orders, ensured order fulfillment. Email Support: answered B2B related emails, handled bulk orders, and contract renewals. • During my tenure with Convergys, I had the opportunity to work in different line of businesses which allowed me to gain diverse experiences and develop my skills further. EDUCATION