Khadijah Owens

KHADIJAH OWENS Austin, TX  - - ADMINISTRATIVE PROFESSIONAL CLIENT SERVICES  RELATIONSHIP MANAGEMENT  ADMINISTRATIVE SUPPORT Dependable administrative candidate with experience increasing efficiency and building relationships Foundation in account management with these core competencies: Database management  Budget Reconciliation  Customer Service  Relationship Building  Phone Etiquette  Correspondence  Anticipating Needs  Data Entry  Time Management  Resourcefulness  Research  Calendar Management  Record Keeping  Preparing Reports  Managing Relationships with Clients  Processing Telephone Calls and Requests  Maintaining Confidentiality PROFESSIONAL EXPERIENCE Membersy 2019- Present Provider Support Specialist Oversee development of training and patient sign-ups for Provider offices. Provide administrative support to internal and external clients. Resolve provider inquiries, IT issues and escalate concerns to upper management as needed. Entravision Communications- Senior Client Services Manager Provide dedicated service for key accounts including Buffalo Wild Wings, Lexus, Sprint, Charter Communications, and California Lottery. Conduct daily monitoring of campaign execution. Resolve issues in a timely manner. Work cross-functionally within Sales and other organizations to drive revenue and increase customer satisfaction. Develop client insights, reporting, and analysis to present campaign results. Introduced weekly group conference calls between sales, account management and operations in order to keep upper management updated on all activities in sales and track revenue. Our Q2 revenue goal was surpassed by 11% due to increased efficiency and client satisfaction Due to increased response times and improved customer service, our team saw a 20% upswing of incremental revenue. Initiative- Administrative Specialist Develop, recommend, execute and evaluate digital media projects for Hyundai/Kia, Cedars Sinai, Amazon Originals, Spin Master, and LifeLock clients from inception to completion. Work closely with team to monitor operations and organize projects that meet client’s budgets and objectives. Moguldom Media Group- Integrated Marketing Manager Prepared detailed digital, proposals that communicated and executed creative marketing solutions. Made recommendations based on key performance indicators. Managed timelines, event planning and provided support to executives. EDUCATION AND PROFESSIONAL DEVELOPMENT Bachelor of Arts in Communications, University of Memphis, 2005 TECHICAL SKILLS Coordinating Video and Audio Conference Calls  Excel  Filemaker Pro  Gmail  Outlook  Multiline Phone Systems  PowerPoint  Salesforce  Skype  Word  Zoom