KGOMOTSO TEFU
3472 Mabizela Street, Orlando East Soweto 1804
Phone:- /-
Email:-
I am currently unemployed and I have over 4 years’ experience working for sports betting
company as a FICA Service Consultant and I am hereby seeking employment so that I can
demonstrate my skills and knowledge to produce effective results, to also ensure an opportunity
for career advancement.
CAREER OBJECTIVE/SUMMARY
To be part of a successful team that will allow me to work to my best abilities and make a difference in the Organisation. I
am passionate about quality service delivery in the private and public sector. I am also passionate about programme
facilitation and group development and I’m eager to learn new things in and out of the work field. I would like to
demonstrate my skills and experience in a reputable organization.
SKILLS
PERSONAL DETAILS
Administration:
Report writing,
printing and filing,
making and answering
telephone calls,
capturing FICA
documents for
validated clients
Customer service:
Quick, friendly
service, listening to
understand
customer’s needs,
responding to
customer’s needs and
handling customer
queries.
Computer literacy:
Microsoft Word,
Power Point,
Excel, Fraud Check,
CRM Dynamic 365,
OneAgent, BetAdmin
Connex One, Zendesk
& Microsoft
Sharepoint.
Reasons for leaving
my current Job :
Retrenchment.
Nationality
ID Number
Marital Status
Languages
Notice Period
Drivers
License
South African-
Single
English, South Sotho and IsiZulu
Immediately
Code 10
EDUCATION
Grade 12 | Diepkloof Adult Learning Centre | 2020
English, Sesotho , Mathematical Literacy, Business Studies, Economics,
& Religion Studies.
Working under presure:
Ability to handle pressure and handle multitude of task, i am able to
work effectively under no supervision
Occupational Health And Safety Certificate:
Basic firefighter Skill.
FICA (Financial Intelligence Centre Act) Department
Supabets Gaming Group: Head Office, From 08 June 2017
Till 20 August 2021.
FICA Service Consultant
Customer Due Diligence.
Duty to keep record, obligation to keep customer due diligence records.
Adhering to Money Laundering and Terrorist Financing Control Regulations.
Verifying new client’s identity documents and proof of residence before registration.
Assisting clients with FICA processes and queries.
Following up with branches regarding client’s documents.
Liaising with branches and departments to action client requests.
Helping client to FICA their accounts over the phone.
Training new staff enables them to comply with FICA legislation.
Validating accounts.
Do fraud check on clients before validating their accounts
Calling clients to verify their personal information and documents.
Printing and filling documents.
Do spreadsheets for record keeping and statistics.
Assisting our support department with customer’s queries.
Reason for leaving: Retrenchment.
DGB Promotions Part-time Job (2019 - 2020)
DGB Promotions
Promoting and advertising new alcohol brands.
Pushing sales for liquor stores, clubs and brand products.
Doing alcohol testing and introducing new alcohol brands to customers.
Demonstrate and explain products, methods and services in order to persuade customers to purchase
products or utilize services.
Identify interested and qualified customers in order to provide them with additional information.
Product presentations, approaching potential customers, answering their questions, and
understanding their needs and worries.
Reason for leaving: Company went out of business.
REFERENCES
Name: Kamogelo Dithung
Position: FICA Manager (Supabets)
Email:-Contact Number:-
Name: Olivia Lambert
Position: Supervisor
Email:-Contact Number:-
Name: Diepkloof Adult Learning Centre
Contact:-
