Keziah Njeri Njoroge

My professional journey has equipped me with extensive experience in customer support, moderation, and social media management. In customer support, I've consistently demonstrated the ability to resolve customer issues efficiently, ensuring high levels of satisfaction and loyalty. My role as a moderator involved managing online communities, where I successfully maintained a positive and respectful environment by enforcing community guidelines and addressing conflicts with empathy and clarity. In social media management, I have crafted compelling content strategies that increased engagement and brand visibility, while also monitoring trends to keep the community informed and engaged. These experiences have honed my skills in communication, problem-solving, and digital engagement, making me well-prepared to contribute effectively in similar roles.