Kezia Mae L. Indiola

KEZIA MAE L. INDIOLA CUSTOMER SERVICE REPRESENTATIVE PERSONAL PROFILE CONTACT ME AT Ubos Pundok Basak Pardo Cebu City I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty. - WORK EXPERIENCE www.facebook.com/ Keziamae29/ Customer Service Representative - Chat Support - SKILLS SUMMARY Communication Skills Quick Thinking and Effective Decision Making Computer Skills Word Processing Skills Time Management Skills Self Motivation and Discipline Concentrix | May 2019 - present Responding to customer inquiries quickly, directly, and concisely Reply to customer questions, research account activity and notes, troubleshoot devices Handle the volume live chat typically has and still make the customer experience a good one. Customer Service Representative Wipro Cebu| October 2018 - February 2019 Addressed customer service inquiries in a timely fashion Achieved a customer satisfaction rating of 98% Provided input in improving internal processes EDUCATIONAL HISTORY Cebu Technological University Bachelor of Science in Hospitality Management |- AWARDS RECEIVED Primary Support Wave 38100% NPS , Wipro Cebu 2018 Most Competitive Agent , Concentrix 2019 June 2020 Highest PTG 142.9 %, Concentrix 2020 September 2020 Top Performer in Issue Resolution 93.33 % NPS , Concentrix 2020 CUM LAUDE Bachelor of Science in Hospitality Management Dean Lister 1st Semester S.Y. 2016 – 2017 Abellana National School- High School Diploma , Class of 2013