Keyth Joyce Anog

Keyth Joyce Anog

$6/hr
Project Management Associate | Virtual Assistant
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
25 years old
Location:
Cebu City, Cebu, Philippines
Experience:
4 years
KEYTH JOYCE ANOG Upper Agsungot, Cebu City, 6000, Cebu | - |-PROFESSIONAL EXPERIENCE Virtual Assistant E-commerce Support and Customer Service Representative (December 2021 – Present) ➢ Responsible to take and give calls to customers to address their concerns. ➢ Responsible in responding customer concerns through emails, chats, and calls. ➢ Hands-on experience with Shopify, Amazon: product listings, inventory updates, order processing, and customer service. Skilled in writing product descriptions, editing product images, and managing return/refund processes Accenture Project Management Associate (September 2023 - February 2025) ➢ Supported the creation and maintenance of project schedules, budgets, and resource plans, ensuring alignment with actual performance. ➢ Tracked project progress, identified risks, and recommended corrective actions while monitoring cost, schedule, and quality metrics. ➢ Maintained project documentation and prepared regular reports, dashboards, and presentations for stakeholders and leadership. ➢ Collaborated with cross-functional teams and assisted in the implementation of project control processes and best practices. EDUCATION University of San Jose – Recoletos ➢ Bachelor's Degree in Industrial Engineering (2018 - 2023) University of Cebu – Banilad ➢ Senior High School - Culinary TVL (2016 - 2018) Saint Louis College – Cebu ➢ Junior High School (2012 - 2016) CERTIFICATIONS Certified Lean Six Sigma Yellow Belt SKILLS Technical & Tool-Based Skills ➢ Proficient in Microsoft Office and Google Suite – Word, Excel, PowerPoint, Sheets, Docs ➢ Email Management – Gmail and Outlook – filtering, responding, and organizing ➢ CRM Tools – Basic familiarity with platforms like HubSpot, Zoho People, Salesforce, Zendesk ➢ Communication Tools – Slack, Zoom, Google Chat Core Skills ➢ Good Communicator – I write and speak clearly, whether it's over email, chat, or a quick Zoom call. I keep things simple and professional. ➢ Solid with Time Management – I stay on top of deadlines, keep my tasks organized, and make sure things get done without last-minute stress. ➢ Detail-Oriented – I notice the little things, follow instructions closely, and double-check my work to avoid slip-ups. ➢ Exceptional organizational abilities – I like keeping files, data, and calendars clean and easy to find— makes everyone’s life easier. ➢ Problem Solver – If something’s off, I don’t wait around—I figure it out or find a way to fix it. ➢ Proactive – I show up, stick to my word, and aim to be someone you can count on long-term. CHARACTER REFERENCES Christ Alyn Ayco - Project Management Senior Analyst, Accenture - - Nicole Jecel Sabellano - Project Manager, Lanex Corporation - - Sittie Alaisah Metcalf - Team Leader and Virtual Assistant, OfficePartners360
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