KEYTH JOYCE ANOG
Upper Agsungot, Cebu City, 6000, Cebu | - |-PROFESSIONAL EXPERIENCE
Virtual Assistant
E-commerce Support and Customer Service Representative (December 2021 – Present)
➢ Responsible to take and give calls to customers to address their concerns.
➢ Responsible in responding customer concerns through emails, chats, and calls.
➢ Hands-on experience with Shopify, Amazon: product listings, inventory updates, order
processing, and customer service. Skilled in writing product descriptions, editing product
images, and managing return/refund processes
Accenture
Project Management Associate (September 2023 - February 2025)
➢ Supported the creation and maintenance of project schedules, budgets, and resource plans,
ensuring alignment with actual performance.
➢ Tracked project progress, identified risks, and recommended corrective actions while
monitoring cost, schedule, and quality metrics.
➢ Maintained project documentation and prepared regular reports, dashboards, and
presentations for stakeholders and leadership.
➢ Collaborated with cross-functional teams and assisted in the implementation of project
control
processes and best practices.
EDUCATION
University of San Jose – Recoletos ➢ Bachelor's Degree in Industrial Engineering (2018 - 2023)
University of Cebu – Banilad ➢ Senior High School - Culinary TVL (2016 - 2018)
Saint Louis College – Cebu ➢ Junior High School (2012 - 2016)
CERTIFICATIONS
Certified Lean Six Sigma Yellow Belt
SKILLS
Technical & Tool-Based Skills
➢ Proficient in Microsoft Office and Google Suite – Word, Excel, PowerPoint, Sheets, Docs
➢ Email Management – Gmail and Outlook – filtering, responding, and organizing
➢ CRM Tools – Basic familiarity with platforms like HubSpot, Zoho People, Salesforce, Zendesk
➢ Communication Tools – Slack, Zoom, Google Chat
Core Skills
➢ Good Communicator – I write and speak clearly, whether it's over email, chat, or a quick Zoom call. I
keep things simple and professional.
➢ Solid with Time Management – I stay on top of deadlines, keep my tasks organized, and make sure
things get done without last-minute stress.
➢ Detail-Oriented – I notice the little things, follow instructions closely, and double-check my work to
avoid slip-ups.
➢ Exceptional organizational abilities – I like keeping files, data, and calendars clean and easy to find—
makes everyone’s life easier.
➢ Problem Solver – If something’s off, I don’t wait around—I figure it out or find a way to fix it.
➢ Proactive – I show up, stick to my word, and aim to be someone you can count on long-term.
CHARACTER REFERENCES
Christ Alyn Ayco - Project Management Senior Analyst, Accenture - -
Nicole Jecel Sabellano - Project Manager, Lanex Corporation - -
Sittie Alaisah Metcalf - Team Leader and Virtual Assistant, OfficePartners360
