Keyon Mc Kenzie

Technical Support Expertise: Proficient in diagnosing and resolving technical issues, providing timely solutions for both deployed and hosted software products.

• Customer Relationship Management: Experienced in responding to technical support inquiries via telephone and email, ensuring high levels of customer satisfaction and seamless user experiences.

• Data Analysis & SQL Proficiency: Skilled in querying databases using SQL for troubleshooting and generating reports, contributing to informed decision-making and operational efficiency.

• Documentation & Knowledge Sharing: Strong ability to create comprehensive documentation and maintain a detailed knowledge base to facilitate knowledge sharing and continuous improvement.

• Security & Compliance: Knowledgeable in managing encryption keys and ensuring adherence to government security protocols, thereby maintaining data integrity and security.

• Collaboration & Cross-Functional Engagement: Effective in engaging with internal teams such as product development and customer support to resolve inquiries and enhance service delivery.

• Financial Operations Support: Competent in cash reconciliation and training users in financial processes, contributing to accurate and efficient financial operations.

• Continuous Learning & Development: Committed to ongoing professional development, actively pursuing certifications such as Security+ and Google Cyber Security Professional Certification.

These bullet points reflect your diverse skills and experiences, showcasing your strengths as a Client Support Specialist.