Keylight Lordean R. Mangubat

KEYLIGHT LORDEAN R. MANGUBAT VIRTUAL ASSISTANT | APPOINTMENT SETTER | CSR To contribute my communication and organizational skills in a supportive role where I can help things run smoothly and continue growing professionally. CONTACT INFO- |--73 M. Dela Concepcion St., Pasil, Cebu City, 6000 Cebu EXPERIENCE APPOINTMENT SETTER, Henry’s Pro September 2023 – May 2025 • Scheduled and confirmed appointments between clients and sales representatives, improving booking efficiency by 20%. • Conducted outbound calls and follow-ups to engage leads, helping reduce appointment no-shows by 15%. • Maintained detailed records using CRM software to track client interactions and appointment progress. Delivered clear, friendly communication to build rapport and increase customer interest in services. Collaborated with team members to meet daily call and conversion targets in a remote work setup. • • APPOINTMENT SETTER, UpWhiten Teeth Whitening January 2025 – April 2025 • • • • Scheduled and confirmed over 60+ appointments weekly using GoHighLevel CRM, contributing to a 25% increase in client bookings. Conducted outbound calls and SMS follow-ups, achieving a conversion rate of 30% from leads to confirmed appointments. Maintained 99% accuracy in client data and appointment tracking, improving coordination across the team. Resolved scheduling conflicts and handled inquiries promptly, reducing no-show rates by 15% and enhancing customer satisfaction. TECHNICAL SUPPORT REPRESENTATIVE, Qualfon Philippines, Inc. March 2023 – July 2023 • • • • • Handled 50–70 technical inquiries daily, providing real-time troubleshooting for hardware and software issues. Delivered step-by-step solutions with clarity and patience, achieving a 95% customer satisfaction rating. Documented all customer interactions in the case management system, ensuring accuracy and continuity of support. Identified recurring issues and shared insights with the team, helping reduce similar escalations by 20%. Maintained up-to-date knowledge of company products and services to provide accurate and efficient support. COMPUTER TECHNICIAN, Smart Nexus Systems, Inc. July 2022 – January 2023 • • • • • Diagnosed and repaired 5–10 hardware and software issues daily, achieving a 98% first-time fix rate. Performed preventive maintenance on over 50 machines monthly, reducing equipment breakdowns by 30%. Installed and configured systems for 10+ clients weekly, ensuring 100% operational readiness. Handled support tickets and walk-in technical requests, providing prompt and professional service. Maintained a safe and organized work environment while adhering to company safety protocols. EDUCATION SKILLS BACHELOR OF SCIENCE IN ACCOUNTANCY University of San Jose Recoletos August 2024 (2nd Year College) • • SENIOR HIGH SCHOOL The Sisters of Mary School – Boystown, Inc. July 2022 • CSS (Computer Systems Servicing) NC II • TD (Technical Drafting) NC II JUNIOR HIGH SCHOOL The Sisters of Mary School – Boystown, Inc. January 2022 • Time management and multitasking • Appointment setting and scheduling Strong computer and technical skills Clear and confident communication • • • • • • Flexible and adaptable Positive attitude and professional demeanor Client relationship management Fluent in English Outbound calling experience CRM software proficiency (including GoHighLevel)