Kewal Thapa

KEWAL THAPA Mobile no:-- JOB OBJECTIVE Highly motivated, customer-focused professional with extensive experience in key client development. Skilled in creating and growing solid customer relationship with account activity tracking and fulfilling their needs. WORK EXPERIENCE BANK OF AMERICA. Hyderabad. ACHIEVEMENTS • BANK OF AMERICA GLOBAL RECOGNITION- BRONZE AWARD (For maintaining the Accuracy, Customer Delight and always trying hard to provide a first-time resolution and ensure doing the Right Thing for our Customer. In 2011 • BANK OF AMERICA GLOBAL RECOGNITION- BRONZE AWARD (Stand 2 in the YTD LSR, Service Matter Expert (SME) for the process and provides Process Training to the new hire and the team. He is undefeated when it comes to accuracy. Contributes several process Improvements ideas and publishes the monthly defect analysis. In 2012 • BANK OF AMERICA KUDOS – Have achieved many monthly KUDOS. COMPLIANCE PROCESSING AND MONITORING- CPM CIP TAX REPORTING. April 2010-Present. Job Designation: TD Team Developer. • • • • • • • • • • • • • • Work under IRS- INTERNAL REVENUE SERVICE Taxation Rules. Regulation applicable are IRS Section-3406, 6049, AML and GLBA. Monitoring all Interest-Bearing accounts & Certificates of Deposit CDs Verify customer's SSN, TIN, and EIN and ensure accounts are set up correctly. Certify IRS Forms - W9, EW9, W8 and 1099-INT. Process 1st B-Notice, 2nd B-Notice and C-Notice accounts. Remove accounts from Backup Withholding of Federal Income Tax on reportable payments such as interest. Monitoring and making customers compliant with under-reporting tax. Take calls with LOB for Process related queries. SME of the Process for Hyderabad Site. Provide training to a new joiner in the process and help them to come out of the learning curve. Maintain 99.9% Accuracy by research, analyzing customer's data. Resolve queries, doubts of Associates and provide regular updates. Circulate Monthly Quality Report and send across to Teams and Manager. BANK OF AMERICA. Hyderabad. PROCESS: SALES FULFILLMENT - ACCOUNT OPENING DEPARTMENT. Oct 2007- April 2010 Job Designation: T2 Associate. • • • • • • • • Handled all banking transactions accurately and efficiently. Verifying Customers using third party tool Accurint. Checking fraudulent activities from Credit History. Checking Fico Score, KYC and AML. Opening all types of account like CD, Personal, and Business etc. Cashadge / Electronic Funding on customer request. POS Credit card Funding on customer request. Providing maintenances on account as per the customer request. GENPACT INDIA Pvt. Co. Hyderabad. May 2007- mid-Oct 2007 Job Designation: T1. Associate. • • • • Attained Genpact Training Academic. GTA. Voice and Accent Training. Took inbound calls. Resolve customer’s queries. Worked for HDFC Standard Life Insurance Co. Siliguri. Job Designation: Financial Consultant. • • • • • • • Representing HDFC Standard Life Insurance Co. in new places. Approach customers with various Insurance products. Selling policies to the customer by understanding their needs. Achieve monthly targets and increase sales for the company. Provide high customer services by resolving their queries. Upload Customers data on the System of Record. Maintain good relation with both internal and external customers. EDUCATION QUALIFICATIONS Bachelor's Degree in Arts. Political Science. March 2006 NORTH BENGAL UNIVERSITY INDIA. EXTRA QUALIFICATIONS & SKILLS • • • Well versed in MS Word, Excel, PowerPoint and Outlook. Multimedia Web Designing from Xansa website. Superior interpersonal and organizational skills. April 2005–Nov 2006 • • • • Excellent oral and written communication skills. Handle MIS efficiently. Outstanding customer service skills. Excellent ability to handle multiple tasks in a fast-paced environment. PERSONAL DETAILS Name : Kewal Thapa. Date of Birth : April 06th 1986. Gender : Male. Nationality : Indian. Languages known: English, Hindi, Bengali and Nepali. Hobbies : Playing the Guitar, Listening to Music, Playing Volleyball and Cricket. PERMANENT ADDRESS Kewal Thapa Wings House Sisabari, Milan More. Behind Oasis High School Champasari, Pradhan Nagar -734003 Siliguri. Dist. Darjeeling. West Bengal. Mobile No- DECLARATION I hereby declare that the above-written particulars are true to the best of my knowledge and belief. Date: Place: Kewal Thapa