Kevinae Bolden

Kevinae Bolden Hayward, CA-- Objective: To obtain a position in a field of work where my skills and experience can be utilized to support a variety of customers and staff.   Work Experience Customer Care Specialist Bay Crossings, San Francisco, CA Jun 2022 - Jun 2023 Assist customers by providing information and resolving complaints or concerns Ensured superior customer experience by addressing customer concerns quickly Completed all cash transactions, ensuring that all sales were accounted for at the end of each shift Managed customer's transportation accounts. In Home Care Provider Homebridge, San Francisco, CA January 2020- April 2022 Escorted clients outside of home to a variety of appointment to support patient needs Followed clients care plan and activity program that was designed to meet scheduled needs Assisted and or/ provided with meal preparation and meal planning Communicated effectively and timely with Care Management & support addressing client needs Trained in administering blood sugar and pressure checks daily for patients Scheduled, treated, and followed up agency in regard to providing care for up to 4 patients a day Customer Service Specialist Fidelitone, Sparks, NV October 2018- March 2019 Answered over 100 emails per day by addressing customer inquiries, solving problems and taking new orders from customers Managed an average of over 100 purchase orders per day of items leaving and entering the warehouse Ensured superior customer experience by addressing customer concerns quickly Performed Shipping & Receiving Coordinator duties as assigned, that included monitoring all items that were being shipped and received daily Forklift Operator/Dock Worker ITS Logistics, Sparks, NV August 2017- November 2017 Safely operated a forklift by loading/unloading supplies and inventory from Trucks to designated area in warehouse Moved and properly placed a variety of inventory that was being shipped and received around warehouse area Maintained warehouse inventory control using a logistic scanner tool Maintained Safety and cleanliness of warehouse at all times Cashier Macy's, San Leandro, CA October 2013 – January 2014 Completed all cash transactions, ensuring that all sales were accounted for at the end of each shift Assist customers by providing information and resolving complaints or concerns Greeted and answered customers' questions entering the establishment, and provide information on procedures or policies. CPR/ First Aid Certification Expires January 2023 St. Joseph Notre Dame High School Alameda, CA High School Diploma May 2008