Kevin Vasquez

Profile Kevin Biamneth Vasquez Burgos TRANSLATOR / CUSTO MER SERVICE R E P R E S E N TAT I V E Details • Customer Service / Tech Support Representative providing exceptional service by building loyal relationships and solving problems. • Dynamic customer service professional experienced in both call, chat and emails. • Productive relationship builder; excel at listening to customer needs, articulating solutions that provide value to the customer and always taking that extra mile. • Highly professional--dependable, reliable and able to perform duties with minimal supervision. Col. Centroamerica Oeste Employment History Tegucigalpa, 11101 Honduras Customer Tech Support Representative , 24/7 Intouch, Tegucigalpa -- N AT I O N A L I T Y Honduran M A R C H 2 02 0 — J U N E 2 02 2 • Tier 1 / Tier 2 Tech support representative: Respond to phone, chat and email inquiries, providing quality service to customers and associates inquiring about the availability of products, troubleshooting, app issues, subscriptions, account inquiries and refunds. • Tier 2 Tech support Representative: Take calls and chats that couldn't Links Linkedin • • Hobbies • My 2 favorite hobbies are playing video games and listening to music after a long day at work. • Languages • English • Spanish be resolved in the initial interaction and that it required more advance troubleshooting steps to resolve the issue. Listen attentively to caller needs to ensure a positive customer experience. Access to troubleshooting steps in the system, look up product information and account information like warranties etc. Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call, chat or email and avoid escalation of issues. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. Ensured customers were satisfied with every part of the flooring experience, from initial greeting through the end of the interaction. Memorized the company's product tech specs, subscription prices and troubleshooting steps required for any situation big or small. Recommended solutions within customer budgets and proactively followed up with all leads. Freelance Translator, Tralingual, Tegucigalpa A U G U S T 2 02 2 — P R E S E N T I'm a translator for a non-Governmental Organization. My job is to translate documents and letters from English/Spanish and vice versa to various partners within the Organization. Education High School / GED Diploma, Albemarle High school, Virginia A U G U S T 2 009 — S E P T E M B E R 2 01 4 Electronics Engineer, Universidad Tecnológica de Honduras (UTH), Tegucigalpa J U LY 2 0 1 9 — P R E S E N T