KEVIN REYES-
Miraflores Sur, Bloque 2, Casa 3881, 11101 Tegucigalpa
Honduran
SKILLS
Document Management
Client Communication
Attention to Detail
Technical Troubleshooting
Customer Service
Time Management
Case Preparation
PROFILE
Detail-oriented paralegal with a robust background in legal
research and document preparation, dedicated to supporting
attorneys in achieving successful case outcomes. Proven expertise
in managing case files, drafting precise legal documents, and
conducting comprehensive investigations to ensure accuracy and
compliance with legal standards. Adept at maintaining organized
records and streamlining case management processes to
enhance efficiency and effectiveness in legal proceedings.
Committed to providing meticulous support to legal teams,
ensuring all aspects of case preparation are handled with the
utmost attention to detail.
Legal Research
Empathy
Communication Skills
Problem Solving
Multitasking
Adaptability
Confidentiality
Legal Terminology
Organizational Skills
Microsoft Office
Scheduling
Record Keeping
LANGUAGES
English
Spanish
EDUCATION
School
ALCS Abundant Life Christian School, Tegucigalpa
High School
La Estancia School, Tegucigalpa
Computer Engineering
CEUTEC, Tegucigalpa
2000 - - 2011
Jun 2020 - Present
EMPLOYMENT
IT
Feb 2015 - Jun 2015
Manantiales School, Tegucigalpa
Designed and implemented IT best practices to streamline
workflows, optimize system performance, and reduce downtime. By
standardizing procedures and integrating efficient tools, we
significantly improved IT operational efficiency and boosted team
productivity. These initiatives not only enhanced service delivery
but also supported long-term scalability and aligned IT operations
with overall business goals.
Customer Service Agent & Sales
Jun 2015 - Sep 2019
Startek SA, Tegucigalpa
Provided comprehensive customer support by resolving
complaints with empathy and professionalism, ensuring prompt
and effective solutions that boosted customer satisfaction.
Leveraged strong communication skills to upsell products and
services, consistently meeting or exceeding sales targets.
Additionally, delivered technical support by troubleshooting issues,
guiding customers through product features, and collaborating
with internal teams to resolve complex problems,
contributing to both customer retention and revenue growth.
Paralegal
Sep 2019 - Mar 2023
Goldberg & Loren Law Offices, Tegucigalpa
As a paralegal at a California workers' compensation law firm, I
meticulously organized and maintained client files to ensure they
were orderly and easily accessible. My responsibilities included
gathering and organizing essential documents, coordinating with
attorneys, and preparing all necessary materials for proceedings.
My keen attention to detail and proactive approach significantly
contributed to the smooth operation of legal processes and the
successful resolution of cases.
Field Technician
Mar 2023 - Nov 2023
Curated Events, Charleston, SC
Provided on-site technical support for events, ensuring the
seamless operation of audio-visual equipment and addressing
various technical requirements. Collaborated closely with event
planners and vendors to set up and dismantle event spaces
according to precise specifications. Offered troubleshooting and
problem-solving during events to maintain high-quality production
standards and ensure client satisfaction.
Intake Specialist
Jan 2024 - Jan 2025
The Florida Probate & Family Law Firm, Tegucigalpa
As the primary point of contact for clients, I facilitated a seamless
intake process by collecting and verifying essential information and
conducting detailed interviews to assess needs and eligibility with
professionalism and empathy. I prepared, reviewed, and organized
client files to ensure they met accuracy standards and complied
with company policies and regulatory requirements. By
collaborating with internal teams, I coordinated services and
streamlined case management, which significantly enhanced
client satisfaction. My strong organizational and multitasking skills
allowed me to efficiently handle high volumes of client inquiries
and intake forms, consistently delivering exceptional service.
Case Manager
Feb 2025 - Jun 2025
Joseph D. Ryan Law Offices, Tegucigalpa
As a Case Manager at a workers' compensation law firm in Los
Angeles, CA, I advocate for injured workers, ensuring they receive
appropriate medical treatment and fair compensation. I manage a
diverse caseload, coordinating with attorneys, medical providers,
and insurance adjusters to facilitate case progression. I maintain
open communication with clients, addressing their concerns
promptly and preparing accurate legal documents. My role
involves resolving complex issues related to benefits and
settlements while adhering to legal standards and regulations. My
proactive approach and attention to detail contribute to successful
case outcomes and positive client experiences.
