Kevin
Quinto
CONTACT ME
WORK EXPERIENCE
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OF Chatter
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Acting on a model’s behalf to talk to clients and sell paid photos and videos through chat.
L2 Blk2 Sampaguita
Street Celita Village Alijis
Bacolod City, Negros Occ.
6100
EDUCATION
Bachelor of Science in Civil
Engineering (undergrad)
Mapua University / Intramuros Manila
2008 - 2010
Cainta Catholic Colllege (Secondary) /
Cainta Rizal
2004 - 2008
Education Training Center School I (ETCS 1) /
Bacolod City
1998 - 2004
Appointment Setter
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Telesynergy l Bacolod City
Reach out to clients to arrange and confirm appointments.
Banking Operations
Ubiquity Global l Bacolod City
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Accounts:
**Risk Chime**
Evaluating cardholder disputes regarding unauthorized charges.
Determining the legitimacy of transactions to identify fraud.
Approving or denying claim disputes based on findings.
**Netspend Chargeback**
Filing Chargeback - attempt to recover card holder funds from the merchant after
filing a dispute.
**Greendot Legacy** (Multiple Segments)
Lookback - review old closed/denied disputes that has been filed by the card holder
and reopen if the dispute is valid.
Refile - Review fresh cases that card holder filed. Checking if dispute is valid or not.
Risk Intake - we talk to card holders who wanted to file a dispute.
Tech support / Floor Support
2016 - 2020
Concentrix / Convergys l Bacolod
SKILLS
Microsoft Office
tools
English Communication and
comprehension (written & verbal)
Google Workspace (Docs,
Sheets, Slides)
Basic Graphic and
Video editing
Time Management
Leadership experience
Under Time Warner Cable (TWC) High-Speed Data (HSD), before the company's acquisition
by Charter and its subsequent rebranding as Charter HSD, my role involved troubleshooting
all internet-related issues for customers. I was also responsible for coordinating the dispatch
of technicians for physical repairs and specific job orders. After three years, I was promoted
to Floor Support, where I assist new team members, provide real-time support, and handle
both administrative and Team Leader responsibilities. Furthermore, I review calls for quality
assurance and offer coaching and feedback to agents.
Tech Support
Teletech l Bacolod City
Under POTS (Plain Old Telephone Service)
Troubleshoot phone service issues
Manage the dispatch of technicians for repairs
Jan 2016 -Sept
2016
My Training Certificates
Tech support
2014 - 2015
Teleperformance l Bacolod
Under Time Warner Cable (TWC), I manage the triple play services, which include cable,
internet, and phone. My responsibilities encompass customer support, facilitating upgrades
and downgrades of plans, adding or removing channels, adjusting internet speeds, and
providing basic technical assistance.
Sales Rep
2013 - 2014
Transcom Worldwide l Bacolod
Under Best Buy, I manage a seasonal account where I oversee valid sales confirmations. My
responsibilities include ensuring that there are no duplicates or errors in the purchases.
Tech Support
2012 - 2013
Panasiatic Solutions l Bacolod
Under the Legacy account, I worked as a technical support representative for prepaid mobile
services. My duties involved handling SIM cards, eSIMs, and adding minutes to customer
accounts.
Sales Rep
2012 - 2013
Interface Techno Philippines I Bacolod
Offers Walmart gift cards for sale.
Auxiliary / Chef / Pizza Maker
2010 - 2011
PIZZA HUT l Bacolod
I handle the entire process of making pizza, from mixing the ingredients to preparing it.
Additionally, I am responsible for cooking the pasta and ensuring that the presentation is
appealing.
