Kevin Quiambao | Freelancer Resume

KEVIN QUIAMBAO 4602 County Rd 673 #12921 ∙ Bushnell, FL 33513 ∙ - ∙-EDUCATION Molloy College, Rockville Centre, New York MBA Business, 2009, Concentration: Business Management Sacred Heart University, Fairfield, Connecticut Bachelors of Science, 2005, Concentration: Information Technology EXPERIENCE IT Project Manager, November 2016 – September 2018 Catholic Health Service, Melville, NY ● Implemented patient logistics software and hardware at a struggling hospital to decrease length of stay. ● Managed all hardware and construction upgrades in a 7 hospital network for the installation of EPIC Grand Station. ● Lead and coordinate internal and business partner resources through the execution of projects ● Assist and support resource availability planning and allocation. ● Evaluate, measure and report team member performance as appropriate and defined by CHS IT Management. ● Successfully implemented an EMR system to a network of long term facilities. ● Helped develop a project management department setting standards, policies, and software throughout all of CHS IT. Meaningful Use Project Manager, September 2015 – February 2017 Catholic Health Service, Melville, NY ● Work with IT Management, IT Staff and Hospital Management to successfully attest for Meaningful Use. ● Lead all phases of Meaningful Use including: planning, design, build, test, training and implementation. ● Provided team members work assignments and ensured that these deadlines were met. ● Coordinate and drive meetings to ensure daily project operations were on schedule. ● Develop and maintain project documentation and tools in accordance to CMS and CHSLI standards. ● Constantly seeking opportunities to improve workflow and process throughout the project. ● Educate staff on changes from Epic, CMS, NY State, and CHSLI. Web Developer September 2012 – June 2017 Catholic Health Service, Melville, NY ● Webmaster for CHSLI Intranet which contains 7 hospitals and 10+ locations off site. ● Manage design, development and system integrations for all CHSLI sites. ● Prepared teaching aids and taught CHSLI community on how to create and post pages on their sites. ● Help automate paper driven processes to an online workflow to improve efficiency and access. ● Proficient in program languages html, Javascript and .ASP using Dreamweaver platform. ● Regulate and manage access rights of different users on website. Subject Matter Expert February 2012 – September 2012 Allscripts, Melville, NY ● A hybrid position that involves both a supervisory role and a 2nd level support to a helpdesk call center that averages 1300 calls a day. ● Provide technical support to all North Shore LIJ clients which includes over 43,000 employees, over 10,000 physicians, over 10,000 nurses, 15 hospitals and over 700 applications. ● Responsible for daily tasks, incidents, account control changes, and problem management using CA Service Desk. ● Provide support and configuration for iPhone, Blackberry, Android and Windows Phone devices. ● Update and maintain Knowledge Base through CA Service Desk. ● Provide support to clients using Remote Control or CA Support Bridge to remote into clients PC or Mac. ● Performed tasks in Exchange 2007 like creating accounts, deleting accounts, increase mailbox sizes, and daily maintenance. ● Develop reports and create goals for agents to improve their efficiency and effectiveness. ● Create accounts and troubleshoot applications such as Invision, Sunrise, EDIS, SkipJack, HMed, EAGLE, and many more. Manager of Client Services and Desktop Support April 2008- February 2012 Molloy College, Rockville Centre, NY ● Hands on team lead that runs our helpdesk/desktop area, part of a staff of seven to provide 1st,2nd & 3rd level support for over 1000 users primarily in an XP environment along with a few scattered Windows 7 users. ● Provide technical support for hardware, peripherals, network access, and software via telephone, remote desktop, and in-office. ● Train Help Desk assistants to provide guidance and technical assistance. ● Manage Windows 2008 Active Directory to create new users, manage user’s passwords, assign appropriate security permissions, create distribution and security groups, manage file share access, and create email accounts and home directories. ● Manage College IT Inventory System, IT-Software Management System, IT- Asset Management System, Anti-Virus System, Symantec End Point Protection. ● Ensure that production levels are maintained according to schedules and requirements. ● Monitor and manage the overall effectiveness of computer networking with Network Administrator. ● Analyze hardware and software activity, and take corrective action when necessary using DeepFreeze and LanDesk. ● Maintain software “image” of all “Master” hard drives for each lab. This might include installing new software based upon network or department needs, installing patches and updates, removing old software no longer taught, or adding registry keys to implement new security policies. ● Assisted and trained in backing up user data when re-imagining or upgrading machine (documents, favorites, archives, etc). ● Manage and create reports using a new ticketing system called SchoolDude. ● Participate in disaster recovery planning and implementation. ● Analyze operational needs and meet with Director. ● Ensure that student workers follow all rules and regulations regarding appropriate identification and behavior. ● Interview and hire staff for different IT positions. ● Also experienced in creating websites using Dreamweaver, Flash, Microsoft FrontPage, Photoshop, and plain HTML code; Ensure quality of websites and their databases. Assistant Network Manager, April 2007- April 2008 Molloy College, Rockville Centre, NY ● Provide basic network administration including creating student email accounts, changing email passwords and providing support for employee pc/network problems. ● Maintain smooth operation of all Molloy College’s computer labs including troubleshooting all PC related problems, maintain and create software “images” of all “Master” hard drives for each lab. ● Re-image all PC’s in all computer labs twice a year using an Omniclone Drive Duplicator machine, (for complete labs) or using the Ghost disk-to-disk method (for a single clone), or a combination of the two, when needed. ● Involved in every aspect of college Website, including graphic design, writing scripts, daily updates and necessary edits. ● Keep all documentation up-to-date with all software/hardware or configuration changes. ● Research, develop and implement new policies to the labs, after discussion with the Associate Network Manager. ● Pushed different applications via Novell Zenworks. ● Manage Ticket System Track-it, create databases for the software, provide support to the IT staff. ● Helped with the setup of the Disaster and Recovery site.