Kevin Mungai Njoroge

Kevin Njoroge-- Nakuru, Kenya linkedin.com/in/kevin-njoroge-11377a354 Profile Results-driven and forward-thinking Virtual Assistant with a proven track record of assisting entrepreneurs and small business owners in reclaiming valuable time and strategic direction. Specializing in administrative assistance, inbox and calendar organization, and process optimization, I bring a results-driven mindset to virtual assistance. I aim to handle the daily operational load so my clients can focus on building their businesses. Reduced email response backlog by 80% in 7 days by implementing an organized inbox triage system, enabling the client to focus on high-level communications. • Saved a solopreneur more than 10 hours a week by automating recurring calendar bookings and setting up a weekly planning process using Google Calendar and Notion. • Increased task completion rate by 45% by introducing a Trello-based task management system, which led to smoother project flow and less mental overwhelm for the client. • Increased lead follow-up productivity by 60% by CRM cleanup and personalized follow-up templates, which enabled the client to convert more inquiries into paying clients. • Professional Experience Senior Executive Assistant Served a US-based 7-figure online coaching business that served entrepreneurs and content creators across North America and Europe. It was a company of 8 full-time employees, including a CEO, head of marketing, and junior administrative staff. I reported directly to the founder and collaborated with cross-functional teams to streamline operations and scale client delivery. Remote, US Streamlined executive calendar management, reducing scheduling conflicts by 90% and freeing up 10+ hours a month by implementing time-blocking and automated appointment software (Calendly + Google Calendar). • Reduced inbox overwhelm by 70% in 3 weeks by architecting and implementing a threetiered inbox filtering system using Gmail labels, canned responses, and priority flags. • Spearheaded a project tracking program in Trello that boosted company-wide task completion by 40% and provided greater insight into marketing and client service pipelines. • Maintained CRM hygiene in HubSpot by auditing contact lists and lead tagging that boosted follow-up efficiency and led to a 25% lift in conversion from inquiries to booked calls. • Created SOPs and onboarding workflows for new hires that reduced onboarding time by 50% and improved team cohesion during seasons of growth. • Education Diploma in Virtual Assistance Alison – Online Learning Platform Covered executive assistance, task management, calendar/email handling, CRM tools, and essential soft skills for client support. Certificate in Project Management Alison – Online Learning Platform Introduced core project planning methods, time and resource management, and team coordination using modern project management tools. Certificate in Administrative Support Alison – Online Learning Platform Focused on clerical operations, communication protocols, data entry accuracy, and workflow streamlining techniques. Skills Productivity & Administrative Tools Google Workspace (Docs, Sheets, Calendar, Gmail), Microsoft Office (Word, Excel, Outlook), Notion, Evernote Calendar & Scheduling Google Calendar, Calendly, Acuity Scheduling, Doodle, Time Blocking Techniques CRM & Lead Management HubSpot, Zoho CRM, Streak CRM, Google Contacts Communication & Inbox Management Gmail Filters, Canned Responses, Outlook Rules, Slack, Zoom, Google Meet Project & Task Management Trello, Asana, ClickUp, Airtable, Todoist File Management & Cloud Storage Google Drive, Dropbox, OneDrive, and File Organization Systems Analytics & Reporting Google Sheets (Pivot Tables, Formulas), Trello Reports, Basic KPI Dashboards Certificates Certificate in Administrative Support Focused on clerical operations, data organization, and process efficiency for remote teams. Certificate in Administrative Support Focused on clerical operations, data organization, and process efficiency for remote teams. Certificate in Social Media Management Introduced strategies for managing content calendars, engaging with audiences, and using platforms like Meta Business Suite. Portfolio Explore a selection of my SOPs, project dashboards, and admin workflow samples here: https://kevinnjorogeportfolio.my.canva.site/dagm0-xxo7a