Kevin McCray

Kevin S. McCray --*Management *Training *International Recruiting *Customer Service *Content Creation *Support Desk Work Experience Clear Capital 06/17 to current Specialist, Broker Experience (Reno, NV) Drive revenue for the company by recruitment for the preferred vendor program and continuous coaching and management of broker panel through phone, email and blog. Assist with compliance issues and background checks. Assistance on new account creation. Create and manage process documents. NATA Compliance 01/16-4/18 Team Lead (Reno, NV) Team lead for CSRs.  Hiring and training of new employees.  Internal quality and security compliance auditing.  Client interaction regarding service and compliance issues via phone, email and chat.  Assist clients with navigating the company site and troubleshooting technical issues (passwords, admin access, etc.)  Remotely assist fingerprint technicians in the field with their equipment and website access issues. Work with federal agencies such as TSA and FAA on background check and compliance investigations.  Personally received several positive feedback surveys from clients. Arvato- 09/12-07/15 Quality and Training Specialist (Reno, NV) Head Trainer. Point of contact for Manila team. Lead quality meetings with upper management.  Accomplished quality assurance and human resource objectives by training, coaching, and communicating job expectations.  Determine system improvements and implementing change. Collaboration with other members of management to develop new training methods. Verify and audit high value Microsoft contracts while being cognizant of privacy and security issue. Buffalo Wild Wings/Chicago Fire- 10/09-08/12 Shift Leader-Bartender (Folsom, CA) Lead opening and closing procedures. Answer question from customers with regards to menu items and provide suggestions. Deal with different types of issues associated to customer service, working in a fast paced high volume environment while maintaining the right attitude and keeping one hundred percent customer satisfaction in mind. Make sure that all operating standards of the restaurant are observed at all times when it comes to food handling and preparation. Collected payment and operated the cash register.   Datong LanguageCollege/Peizheng University- 09/2003-05/08 Teacher-Recruiter (China) Taught oral English, literature, drama, acting, and culture through films to individuals or groups ages 6-adult. Deliver curriculum with energy and enthusiasm using immersive learning techniques such as dialog and role playing in combination with formal exercises.  Communicate with learners in an engaging, age-appropriate way ensuring that language learning is both effective and fun. Open Lectures of up to 200 people. Recruited and trained new teachers and assisted with all PR events. AT&T Wireless- 12/99-5/03 Assistant Manager (Chino Hills, CA) Opened a new store. Execute store’s implementation of the AT&T Retail plan. Created a work environment where motivated people can excel. Coached and mentored personnel on sales opportunities and strategies. Facilitate weekly personnel training/educational sessions. Prepared and balanced stores drawers for audits.  Prepared work schedules. Mediated interpersonal disagreements. Resolved customer technical or billing issues in person or by phone. Prepared cash and checks for armored car pickup. The store (as well as myself) earned several district awards for top sales. Education- Sacramento State University BA: International Relations Minor: Asian Studies     Consumes River College: Media Communication Other Work Experience- Sidelines.com (Senior Columnist); United/American Airlines (Reservations and Ramp Services); Telos (Group Home Counselor); Acting for stage, commercial, film, and voice work.