Kevin Julu

CURRICULUM VITAE KEVIN JULU Address: P. O. Box 8936 – 00200, Nairobi Mobile Numbers:- /- Email:- PERSONAL INFORMATION Nationality: Kenyan Languages: English and Kiswahili Gender: Male CAREER OBJECTIVE To secure a dynamic freelance opportunity where I can combine my background in customer service, self-taught software development, and tech blogging to deliver user-focused digital solutions and exceptional client support. With hands-on experience as a Customer Service Executive at Sun King, and a growing portfolio in web design and content creation, I aim to offer value-driven results, continuous learning, and adaptable expertise to clients worldwide. CORE OBJECTIVES Self-motivated and highly organized professional with a passion for technology and customer support. Ability to multitask, prioritize duties, and meet deadlines in fast-paced remote environments. Excellent communication skills and attention to detail, with a strong background in digital systems. Committed to continuous learning and professional growth. Proficient in social media management, content organization, and administrative coordination. KEY SKILLS Social Media Management (Facebook, LinkedIn, Instagram) Canva & Basic Graphic Design Google Workspace (Docs, Sheets, Calendar, Gmail) Email & Calendar Management Data Entry & File Organization Web & App Development (React, PHP, HTML/CSS, Python) Customer Communication & Support Appointment Scheduling CRM Familiarity & Remote Work Tools (Zoom, mostly Slack) WORK EXPERIENCE Customer Service Executive Sun King – Nairobi, Kenya Jan 2024 – Dec 2024 Delivered first-contact resolution for over 100+ customers per day via phone,email and social media mostly Facebook. Maintained high satisfaction scores by addressing billing, product, and technical issues promptly. Used CRM to log tickets, track escalations, and support follow-ups. Collaborated with cross-functional teams to resolve issues and ensure timely delivery of solutions. Conducted customer feedback surveys, identifying patterns that improved support processes. Web Developer Vidphile Media – Nairobi, Kenya Jan 2021 – Oct 2022 Assisted in developing the PHP aspect of the Vidphile website. Coordinated with web designers and other staff members. Web and Software Developer Bloom Technologies – Nairobi, Kenya Feb 2018 – May 2020 Developed and maintained web applications by designing, coding, testing, debugging, and ensuring scalability. Created user-friendly, responsive web solutions using React, Angular, or Vue.js. Implemented server-side logic with Python, Java, Node.js, and PHP. Managed codebase using Git and resolved technical issues and performance bugs. Intern Gulf Energy Kenya – Nairobi, Kenya Aug 2017 – Nov 2017 Managed station operations including stock movement and documentation. Assisted in EHS management, marketing petroleum products, and account reconciliation. Intern Kenol Kobil Company – Nairobi, Kenya Aug 2015 – Nov 2015 Dispatched delivery drivers and managed route updates. Documented delivery incidents and optimized resource use. EDUCATIONAL & PROFESSIONAL QUALIFICATIONS Diploma in Petroleum Management School of Petroleum Studies, Nairobi | Completed 2017 KCSE Onjiko Boys High School | Completed 2012 KCPE Sultan Hamud Primary School | Completed 2008 TOOLS & PLATFORMS Canva Google Workspace Zoom Slack Trello Facebook/Instagram/LinkedIn Business Suites Git & GitHub WordPress CMS REFERENCES Ngina Tito Human Resource Coordinator, Kempinski Email:-Phone:- Lameck Odhiambo Team Manager, Sun King Email:-Phone:- Stella James HR, Bloom Technology Email:-Phone:-