Kevin Johan Hernandez Meza

Kevin Johan Hernandez La Ceiba, Atlantida, Honduras 31101 | - | Skype ID: Check007 |-Objetive Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Education Miami Dade College. Miami, Fl. High School graduate Certificate of Customer Service with AQUILA, 2019 Languages English – Advanced Spanish – Mother Language Skills Active listening Communication Computer skills Customer service Interpersonal skills Leadership Management skills Experience Jan. 2013 – Jun. 2013 Sales Associate | McDonald’s | Miami Fl. Serve customers by helping them select products. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions. Feb. 2018 – Dec. 2020 Front Desk Agent | Hotel Mayan Princess | Roatan, Honduras Greet and welcome guests as soon as they arrive. Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone Provide basic and accurate information in-person and via phone/email Arrange travel and accommodations, and prepare vouchers Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within the message system along with setting up conference calls as requested Handle filing and data entry as requested Knowledge Microsoft Programs Social media knowledge Google Drive QuickBooks